Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

James Paul Albornoz

Marcos

Summary

Seeking employment in the IT networking field. Equipped with strong fundamentals in networking, security, and troubleshooting, and driven to deliver reliable technical solutions in fast-paced environments. Committed to continuous learning and contributing to a team that values precision, resilience, and innovation.

Overview

3
3
years of professional experience
3
3
Certification

Work History

Customer Service Representative

Concentrix, Spark Cubao
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Alorica
02.2023 - 12.2023
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Science - Computer Engineering

Mariano Marcos State University
Batac-Paoay Ilocos Norte

High School Diploma -

Lt. Edgar Foz Memorial High School
Dingras National High School

Skills

  • Customer engagement
  • Analytical reasoning
  • Detail-oriented data management
  • Proficient in spoken and written English
  • Analytical reasoning
  • Engaged listening
  • Data serialization language (JSON, XML, YAML)
  • Cisco Routers & Switches
  • Network Configuration & Troubleshooting
  • Wireless Fundamentals and Architectures
  • Cybersecurity Fundamentals (CCST)
  • Wireshark Packet Analysis
  • Technical Support & Issue Resolution
  • Windows OS Mastering Linux
  • Documentation & Communication
  • TCP/IP, OSI Model, IPv4 & IPv6 addressing, DNS, DHCP, VLANs, STP, Dynamic Routing Protocol (RIP, EIGRP, OSPF), TCP & UDP, VPN, NAT, ACL

Certification

CCNA 200-301 2025

CCST Cybersecurity 100-160 2025

Career Service Professional 2023


Timeline

Customer Service Representative

Concentrix, Spark Cubao
02.2024 - Current

Customer Service Representative

Alorica
02.2023 - 12.2023

Bachelor of Science - Computer Engineering

Mariano Marcos State University

High School Diploma -

Lt. Edgar Foz Memorial High School

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James Paul Albornoz