James Michael Diwa

Resolve hardware and software challenges by overseeing installations and guaranteeing device functionality with a systematic, analytical method.

• Offers outstanding customer service through patient education on products and services, addressing concerns, resolving issues, and processing supply orders amidst the demands of a high-volume inbound call center.

• To determine the clients needs and offer resolutions that effectively solve their problems. Perform software and hardware component troubleshooting to locate and fix the problems.

• Responding to user problems and offering solutions for technical goods and services. To give step-by-step solutions that effectively fix hardware or software problems.

• Manage and advise on request for resource management information to ensure effective decisions around changes to business process. Manage long term and short notice abstraction to maintain resilience levels, continually revising schedules to ensure demands are met whilst complying with working time.

• provides guidance for online glasses ordering
• interpret prescriptions for clientele
• handle returns for any discrepancies with supplied glasses

• Assessing health services, determining needs and developing healthcare management plans and programs. Evaluating the quality of healthcare services and delivery methods, and facilitating interventions when required.

• Assisted customers with inquiries and resolved issues efficiently.
• Managed customer accounts and updated information in the system.
• Provided product information and guided customers in their choices.

• Addresses inbound inquiries related to order status, covering membership and in-app purchases.
• Manages correspondence for 3rd party sellers concerning order status and claims.
• monitoring fraudulent activities, analyzing records including bank accounts.

• Provides answers to client by identifying problems, researching answers, guiding clients through corrective steps.

• address queries through telephone, chat, and email
• manage escalating email issues efficiently
• Diagnoses issues and assists clients in navigating corrective measures for optimal outcomes.
• optimizing system performance by suggesting modifications.