James Maverick Parenas
IT Support/Helpdesk
Davao City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
IT Support Engineer
FunctionEight
01.2019 - 02.2024
- Serving as the first point of contact for customers seeking technical assistance over email or chat.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Determining the best solution based on the issue and details provided by customers.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Manage user identities and credentials, including setting up and administering user accounts, groups, and permissions within the M365 ecosystem.
- Configure and maintain mailboxes, including email forwarding, shared mailboxes, and email security settings to ensure secure and efficient email communication.
- Administer SharePoint Online, including site creation, configuration, and management, to facilitate collaboration and document management across the organization.
Senior IT Support Engineer
Demand Science Philippines
08.2017 - 12.2018
- Responsible for the setup and administration of Vici Dial for
company-wide use. - Assist users via remote for Vicidial access and issues.
- VOIP Configurations and installations
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
Client Success Associate
Demand Science Philippines
08.2016 - 08.2017
- Integration/API across multiple CRMs.
- Monitoring of Client's CRM.
- Landing Page Manipulation and Creation.
Senior Linux System Administrator
Callbox
06.2013 - 08.2016
- Improved overall system stability with thorough testing of software patches before deployment on production environments.
- Ensured data integrity by implementing robust backup strategies, including offsite storage solutions.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Junior IT
SixEleven Global Services And Solutions
05.2010 - 02.2011
- Assisted with updating technical support best practices for use by team.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Provided basic end-user troubleshooting and desktop support.
Education
Bachelor of Science - Information Technology
University Of The Immaculate Conception
Davao City, Philippines 06.2005 - 03.2009
Skills
Application support
Certification
Google - Tools of the Trade: Linux and SQL
Timeline
Google - Tools of the Trade: Linux and SQL
07-2023
Google - Assets, Threats and Vulnerabilities
07-2023
Google - Connect and Protect : Networks and Network Security
07-2023
Google - Automate Cybersecurity Tasks with Python
07-2023
Introduction to CRM with Hubspot
07-2023
Meta - Introduction to Databases
07-2023
Microsoft 365 Certified Fundamentals
05-2022
IT Support Engineer
FunctionEight
01.2019 - 02.2024
Senior IT Support Engineer
Demand Science Philippines
08.2017 - 12.2018
Client Success Associate
Demand Science Philippines
08.2016 - 08.2017
Senior Linux System Administrator
Callbox
06.2013 - 08.2016
Junior IT
SixEleven Global Services And Solutions
05.2010 - 02.2011
Bachelor of Science - Information Technology
University Of The Immaculate Conception
06.2005 - 03.2009
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