James Matthew Cerbo
Customer Service Specialist
Iloilo,ILO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality and Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Language
1
1
Certification
11
11
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Specialist
IQOR (Capital One Account)
Iloilo, Iloilo
09.2020 - 03.2021
- Educated customers on company systems, form completion and access to services.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Maintained financial accounts by processing customer adjustments.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Front Desk Customer Service Representative/Bellman
Astoria Plaza
Ortigas Business District, Pasig, Metro Manila
04.2018 - 06.2021
- Optimized customer support by establishing collaborative service environment.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Contacted clients to verify account information. Leading to additional customer satisfaction in service efficiency.
- Operated POS system to itemize.
Investment Specialist
Megaworld Global Estates Resorts INC. (GERI)
Iloilo, Iloilo
06.2018 - 03.2019
- Met with customers and clients to update accounts and reports.
- Held meetings with customers to review and update accounts.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Accompanied buyers and sellers to home inspections and appraisals.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
Education
Bachelor of Science - Tourism Management
St. Paul University Iloilo
Iloilo City 06.2016 - 10.2020
High School Diploma -
Huasiong College of Iloilo
Iznart St. Iloilo City 06.2008 - 03.2013
Associate of Arts - Culinary Arts
University of San Agustin
Iloilo City, Gen. Luna St. 06.2013 - 10.2015
Skills
Customer Service
Banking products knowledge
Product and service knowledge
Sales expertise
Complaint resolution
High-volume call centers
Documentation and reporting
Affiliations
- Lions Club
Certification
Licensed Real Estate Agent - Present
Timeline
Customer Service Specialist
IQOR (Capital One Account)
09.2020 - 03.2021
Investment Specialist
Megaworld Global Estates Resorts INC. (GERI)
06.2018 - 03.2019
Front Desk Customer Service Representative/Bellman
Astoria Plaza
04.2018 - 06.2021
Bachelor of Science - Tourism Management
St. Paul University Iloilo
06.2016 - 10.2020
Associate of Arts - Culinary Arts
University of San Agustin
06.2013 - 10.2015
High School Diploma -
Huasiong College of Iloilo
06.2008 - 03.2013