JAMES LAURENCE SANTIAGO
System Administrator
Caloocan
Summary
Skilled System Administrator focused on performance optimization and technical improvements with an understanding of cost-effective decision-making and usability.
Overview
9
9
years of professional experience
Work History
System Administrator
Mabaga Enterprise (Online Gaming)
Valenzuela
11.2022 - Current
- Monitor the entire server on a daily basis.
- Ensure the security and integrity of the virtual environment.
Manage user accounts. - Generate and handle daily reports.
- Implement proactive preventive maintenance schedules to minimize downtime.
- Perform database backups.
- Install essential security and functionality patches to ensure optimal protection against intrusion and maintain system reliability.
- Contribute to the design and analysis of the economic gameplay.
- Provide chat and voice support.
- Administer virtual remote desktop access for users during troubleshooting.
- Manage and coordinate advertisements on social media platforms.
- Plan and strategize for future activities and projects.
- Engage with third-party vendors to establish and maintain relationships.
- Respond to and manage email communications efficiently and effectively.
BPI Asset Management and Trust Corporation
Technology Support and Administration
Makati
01.2022 - 05.2022
- Manages the system application used by BPI AMTC
- Supports hardware and software requirements of users
- ·Creates report templates and macros for various operating processes
Customer Service Associates
Bank of the Philippine Island
Manila
02.2017 - 01.2022
- Handle daily over-the-counter withdrawals and deposits
- Handle foreign incoming and outgoing transactions
- Handle BPI account opening
- Handle client’s queries and concerns pertaining to their accounts/debit cards
- Handle BPI product sales
Management Assistant
Landbank of the Philippines, Malate Manila
Manila
11.2014 - 02.2017
- Monitors the ATMs of LANDBANK on a regular shift schedule
- Provide assistance to branches on their queries/concerns pertaining to onsite/offsite ATM operation
- Preparation of various ATM reports
- Coordinating with the third party service providers when the ATMs encounter a problem
- Assists ATM cardholders of LANDBANK and other banks' cardholders transacting at LANDBANK ATMs through the 24/7 ATM Help Desk
- Provide Cash Loading Reports every regular holidays
Education
Bachelor of Science - Information Technology
STI ACADEMIC CENTER – CALOOCAN
CALOOCANSkills
Software update installationundefined
Playing Online Games, Cooking, Exploring
Passionate about strategic thinking and teamwork through online gaming and collaboration.
I love cooking, and I get inspired by what I see on social media, and I want to try it.
I want to explore something new that I haven't experienced yet.
Timeline
System Administrator
Mabaga Enterprise (Online Gaming)
11.2022 - Current
BPI Asset Management and Trust Corporation
Technology Support and Administration
01.2022 - 05.2022
Customer Service Associates
Bank of the Philippine Island
02.2017 - 01.2022
Management Assistant
Landbank of the Philippines, Malate Manila
11.2014 - 02.2017
Bachelor of Science - Information Technology
STI ACADEMIC CENTER – CALOOCAN
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