James Kenneth Besillas
Customer Service Representative
Angeles City, Province Of Pampanga
Summary
Holiday Admin supporting customer accounts through accurate record keeping, issue resolution, and needs-based selling. Handles complaints, account updates, and follow-up with clear communication that supports customer satisfaction and retention. Uses upselling and product knowledge to close sales while keeping service quality high.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Holiday Admin
Arrivia by Cloudstaff
08.2024 - Current
- Complete follow-up tasks within the same workday to keep customer cases moving.
- Handle customer calls per shift to support holiday bookings and service requests.
- Support holiday booking inquiries with clear communication and accurate account information.
- Resolve customer concerns by identifying issues, explaining options, and confirming next steps.
- Coordinate appointment and schedule changes to keep holiday arrangements organized.
- Assist with outbound follow-up calls to confirm customer needs and update request status.
- Track pending cases and follow up on unresolved customer requests until closure.
- Maintain a calm, professional tone when handling questions, concerns, and schedule changes.
- Document customer updates clearly to support accurate handoffs and future follow-up.
- Apply product knowledge to explain service options and answer common customer questions.
- Review customer details carefully before confirming changes, updates, or booking requests.
Customer Service Representative
Teleperformance Philippines
05.2023 - 08.2024
- Handle customer calls per shift while balancing inbound and outbound service requests.
- Sell products and services while matching recommendations to customer needs.
- Investigate customer issues, prepare reports, and document recommendations for management.
- Build sustainable customer relationships through open, interactive communication.
- Identify upsell opportunities during conversations to support sales goals.
- Use negotiation and product knowledge to engage customers and encourage repeat business.
Sales Representative
Transworld Systems
06.2022 - 11.2022
- Opened and maintained customer accounts by recording account details accurately and keeping records current.
- Identified customer needs through active listening and communication, delivering accurate information using the right tools.
- Built trust with customers through open, interactive communication and timely follow-up after each issue was resolved.
Education
High School Diploma - undefined
CAA National High School
undefined
St. Francis of Assissi College
Skills
Customer service
Active listening skills
Problem solving
Complaint resolution
Call handling
Appointment scheduling
Inbound call handling
Communication skills
Negotiation
Product knowledge
Meeting sales goals
Upselling
Calendar management
Schedule coordination
Record keeping
Customer follow-up
Outbound calling
Follow-up coordination
Timeline
Holiday Admin
Arrivia by Cloudstaff
08.2024 - Current
Customer Service Representative
Teleperformance Philippines
05.2023 - 08.2024
Sales Representative
Transworld Systems
06.2022 - 11.2022
High School Diploma - undefined
CAA National High School
undefined
St. Francis of Assissi College