James Jefferson Neria
Payroll Specialist-
Pasig City
Summary
I am a Detail-oriented and service-driven professional with hands-on experience in payroll support and customer service. I am also effective at assisting clients with technical, tax, and filing-related concerns while ensuring smooth system navigation. Strong communication skills, legal and political awareness, and a background in leadership and collaboration. On top of the skills given, I have a broad knowledge in terms of the labor provisions and code of the Philippines.
Overview
2
2
years of professional experience
Work History
Payroll Specialist
TaskUS
09.2024 - Current
- Assist HR personnel and business owners in navigating the payroll application.
- Provide support for payroll and Benefits inquiries including filing issues and tax setup, PTO and other benefits issue
- Guide clients through compliance procedures and payroll documentation.
- Troubleshoot application-related issues and escalate technical problems when needed.
- Ensure clear and accurate communication regarding employee payments and tax filings.
Customer Service Representative – Telco Account
Concentrix
03.2024 - 09.2024
- Assisted customers with mobile prepaid services, including reloading and subscription issues.
- Resolved technical concerns related to SIM activation and mobile connectivity.
- Delivered efficient and professional support in a high-volume call center environment.
- Maintained accurate records of customer interactions and resolutions.
Education
Bachelor of Arts - Political Science
Rizal Technological University
01.2024
Skills
Excellent communication and customer service skills
Proficient in Microsoft Office (Excel, Word) and Google Workspace
Skilled in Adobe products (Photoshop, Illustrator, Acrobat)
Fast and accurate typing skills
Knowledgeable in legal standards and political systems
Strong leadership skills with formal training
Fluent in English and Filipino
Timeline
Payroll Specialist
TaskUS
09.2024 - Current
Customer Service Representative – Telco Account
Concentrix
03.2024 - 09.2024
Bachelor of Arts - Political Science
Rizal Technological University