James Jefferson Neria
Payroll Specialist-
Pasig City
Summary
I am a Detail-oriented and service-driven professional with hands-on experience in payroll support and customer service. I am also effective at assisting clients with technical, tax, and filing-related concerns while ensuring smooth system navigation. Strong communication skills, legal and political awareness, and a background in leadership and collaboration. On top of the skills given, I have a broad knowledge in terms of the labor provisions and code of the Philippines.
Overview
2
2
years of professional experience
Work History
Payroll Specialist
TaskUS
09.2024 - Current
- Assist HR personnel and business owners in navigating the payroll application.
- Provide support for payroll and Benefits inquiries including filing issues and tax setup, PTO and other benefits issue
- Guide clients through compliance procedures and payroll documentation.
- Troubleshoot application-related issues and escalate technical problems when needed.
- Ensure clear and accurate communication regarding employee payments and tax filings.
Customer Service Representative – Telco Account
Concentrix
03.2024 - 09.2024
- Assisted customers with mobile prepaid services, including reloading and subscription issues.
- Resolved technical concerns related to SIM activation and mobile connectivity.
- Delivered efficient and professional support in a high-volume call center environment.
- Maintained accurate records of customer interactions and resolutions.
Education
Bachelor of Arts - Political Science
Rizal Technological University
01.2024
Skills
Excellent communication and customer service skills
Timeline
Payroll Specialist
TaskUS
09.2024 - Current
Customer Service Representative – Telco Account
Concentrix
03.2024 - 09.2024
Bachelor of Arts - Political Science
Rizal Technological University