Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Interests
Languages
Timeline
Generic
James Jabongan

James Jabongan

Senior Trainer II
Manila, Metro Manila,00

Summary

Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials. Leveraged coaching techniques and e-learning development to foster professional growth, achieving notable improvements in employee competency and engagement. Excelled in creating impactful training programs, focusing on both hard and soft skills.

Overview

3
3
years of professional experience
4
4
Certifications
1
1
Language

Work History

Senior Trainer I

Concentrix
08.2022 - Current
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
  • Increased employee competency by developing and delivering comprehensive training programs.
  • Oversaw day-to-day functions of training department, specifically to the Pharmacy LOB I am supporting.
  • Enhanced team performance through the implementation of targeted skill development workshops.
  • Evaluated training effectiveness by monitoring employee progress and gathering feedback for continuous improvement.

Trainer II

Concentrix
07.2021 - 08.2022
  • Facilitated Customer Experience Training and Product Specific Training to multiple classes
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Collaborated with subject matter experts to create accurate training content.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Education

Bachelor of Science - Business Administration And Management

Polytechnic University of The Philippines
Manila, Metro Manila, Philippines
04.2001 -

Skills

Lesson Planning

Affiliations

Lifechurch Philippines

Champion Youth Philippines

Certification

EVOLVE Certification

Interests

Curriculum Development

Community Service/Volunteering

Educational Technology

Languages

English
Upper intermediate (B2)

Timeline

CET Master Certification

11-2023

CEET Voice Certification

10-2023

Senior Trainer I

Concentrix
08.2022 - Current

Developing Emotional Connections

07-2022

EVOLVE Certification

06-2022

Trainer II

Concentrix
07.2021 - 08.2022

Bachelor of Science - Business Administration And Management

Polytechnic University of The Philippines
04.2001 -

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James JabonganSenior Trainer II