Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
James Eugene Gordon

James Eugene Gordon

Virtual Assistant | Administrative & Project Management Expert | Tech-Savvy Remote Support Professional | CRM Software | Notion | Asana
Cainta,RIZ

Summary

James Eugene Gordon

Helping businesses streamline operations and professionals reclaim their time.

As a results-driven Virtual Assistant , I specialize in delivering efficient administrative, organizational, and technical support to entrepreneurs, executives, and teams worldwide. With 16 years of experience in both office and remote work environments, I excel at:

Managing calendars, scheduling, and email organization
Coordinating projects, deadlines, and client communications
Leveraging tools like Google Workspace, Microsoft Office, Trello, and Asana
Providing personalized customer service and CRM management
I pride myself on being detail-oriented, adaptable, and proactive—ensuring my clients focus on their core priorities while I handle the rest. Let’s connect to discuss how I can support your goals!

Open to new opportunities! Feel free to message me for collaborations or to learn more about my services.

#VirtualAssistant #RemoteWork #AdminSupport #TimeManagement #ProjectCoordination

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Technical Support Advisor

Sitel
Pasig, Metro Manila
08.2023 - 01.2024
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
  • Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.

Customer Collections

TDCX
Pasig City
08.2022 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Technical Support Representative

Dexcom Philippines Incorporated
BGC Taguig
06.2020 - 08.2022

Administration Account Processor, 401k Investments

Guidant Financial – ISupport
Pasig City
06.2018 - 03.2020

Customer Support Professional, SME

Manulife Business Processing Services
Lapu-Lapu City, Cebu
05.2017 - 06.2018

TB/DCFP/COLL Specialist II, SME, Unit Manager

JP Morgan Chase Bank
Cebu City, Cebu
07.2014 - 03.2017

Customer Relations Specialist

Concentrix
Pasig, Metro Manila
01.2024 - 07.2025
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Logged call information and solutions provided into internal database.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

CSR, TSR, EWM, SME, Supervisor

Convergys Philippines Incorporated
Bacolod City, Negros Occidental
09.2009 - 07.2014

CSR, SME, Trainer

Teletech Holdings Incorporated
Iloilo City, Iloilo
10.2008 - 10.2009

Education

Bachelor of Science - Secondary Education

Northwestern Visayan Colleges
Kalibo, Aklan
06.2001 - 04.2005

Skills

Administrative Support

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Timeline

Customer Relations Specialist

Concentrix
01.2024 - 07.2025

Technical Support Advisor

Sitel
08.2023 - 01.2024

Customer Collections

TDCX
08.2022 - 08.2023

Technical Support Representative

Dexcom Philippines Incorporated
06.2020 - 08.2022

Administration Account Processor, 401k Investments

Guidant Financial – ISupport
06.2018 - 03.2020

Customer Support Professional, SME

Manulife Business Processing Services
05.2017 - 06.2018

TB/DCFP/COLL Specialist II, SME, Unit Manager

JP Morgan Chase Bank
07.2014 - 03.2017

CSR, TSR, EWM, SME, Supervisor

Convergys Philippines Incorporated
09.2009 - 07.2014

CSR, SME, Trainer

Teletech Holdings Incorporated
10.2008 - 10.2009

Bachelor of Science - Secondary Education

Northwestern Visayan Colleges
06.2001 - 04.2005
James Eugene GordonVirtual Assistant | Administrative & Project Management Expert | Tech-Savvy Remote Support Professional | CRM Software | Notion | Asana