Intern
PHILIPPINE AIRLINES DAVAO STATION
11.2022 - 03.2023
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information and support.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Announced flight status updates and information about gate changes over PA system.
- Processed billing statements, issued certificates of delayed/cancelled flights, and provided service vouchers to passengers affected by flight disruptions.
