James Brian San Jose

Computer Instructor:

• Instructed Students about Computer Literacy such as Microsoft Office applications, and Computer Fundamentals;

Clerk / JO:

• Handled admin tasks like scheduling of classes, keeping student records up-to-date, and organizing training materials;
• Helped with encoding data and information for Electronic Business Permits and Licensing System of Noveleta (EBPLS);
• Became part of the Road Clearing Operations Program of the Municipality of Noveleta;
• Designed digital layouts for tarpaulins, programs, and Facebook posts.

Buyer Email Support:

• Served as an Email Representative for one year, managing and responding to 200 to 250 emails per week;

Seller Chat Support:

• Upskilled to join the chat department, providing support to approximately 300 to 340 sellers per week, enhancing communication efficiency and seller satisfaction;

Pre-Engineering Review Agent:

• Got promoted to the Pre-Engineering Review Agent role, where I tackled technical issues for our members, created detailed reports on potential system bugs, and carefully identified and categorized known bugs.