James Bismark Samonte

• I manage the overall operations and responsible for the effective and successful implementation of specific processes to improve and maintain the performance, productivity, and quality of the accounts that I oversee.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Oversaw workforce management planning, volume predictions and capacity planning.
• Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
• Prepared documents for internal and external audits.
• Allocated resources to planned programs according to business objectives.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Provided leadership for continual management and employee training initiatives.
• Oversaw staff and sub-contractor performance review assessments.
• Assisted in recruiting, hiring and training of team members.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reported issues to higher management with great detail.
• Reduced operational risks while organizing data to forecast performance trends.

Accounts Portfolio:

* Finance Accounts, AR and AP - Village Roadshow

* Finance Accounts, Insurance – Rate One, and Online Loans

* Finance Accounts and Virtual Assistant – O’Brien Group

* Customer Service, Billing, and Provisioning Accounts – CirclesLife, Tango Energy, Jeunesse US, Ecosa

* Travel Sales and Booking - Trivago

* Healthcare - Rancare

* Sales - Dodo, Optus, Blistel Mobile, Ello, Mobile

• Discovered training needs and provided coaching.
• Set clear team goals and delegated tasks and set deadlines.
• Conducted team member meetings and updated members on best practices and continuing expectations.
• Developed strategies to promote team member adherence to company regulations and performance goals.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Produced weekly, daily and monthly activity reports and forecasts.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Developed effective improvement plans in alignment with goals and specifications.

• Set clear team goals and delegated tasks and set deadlines.
• Discovered training needs and provided coaching.
• Conducted team member meetings and updated members on best practices and continuing expectations.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Reduced operational risks while organizing data to forecast performance trends.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• I managed a start-up/test account of a newly formed AU Telco Company that caters to B2C customers.
• Discovered training needs and provided coaching.
• Set clear team goals and delegated tasks and set deadlines.
• Conducted team member meetings and updated members on best practices and continuing expectations.
• Developed strategies to promote team member adherence to company regulations and performance goals.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Educated staff on organizational mission and goals to help employees achieve success.
• Generated reports detailing findings and recommendations.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• I was in charge of running a cold campaign for Dodo Australia and Dodo Power and Gas
• Coached team members on productivity strategies to accomplish challenging goals.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Participated in pilot tests and revised programs based on feedback and results.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.

• Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Conducted regular reviews of operations and identified areas for improvement.
• Developed effective improvement plans in alignment with goals and specifications.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.

• I provided coaching and training for the Outbound Campaign.

• I worked as a sales agent for the company.