James Ronquilo
Customer Service Representative
Quezon City, Metro Manila
Summary
Dynamic customer service professional with a proven track record at Concentrix, excelling in call handling efficiency and stress tolerance. Strengthened client relationships through effective communication and a deep understanding of banking regulations, enhancing customer loyalty and satisfaction. Committed to delivering exceptional service while maintaining client confidentiality.
Learning professional with experience in developing and implementing effective educational programs. Strong focus on team collaboration and achieving measurable results. Skilled in curriculum development, instructional design, and leveraging technology for enhanced learning. Known for adaptability and reliability in dynamic environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Alorica
Quezon City
11.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Learning Specialist
Concetrix
Davao
12.2018 - 12.2024
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Phone Banking Officer
Concentrix
Davao
06.2014 - 12.2018
- Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
- Educated clients on available products and services, promoting cross-selling opportunities to benefit both the bank and customers.
- Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
Education
Bachelor of Science - Radiology
Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Banking regulations awareness
Call handling efficiency
Client confidentiality
Stress tolerance
Timeline
Customer Service Representative
Alorica
11.2025 - Current
Learning Specialist
Concetrix
12.2018 - 12.2024
Phone Banking Officer
Concentrix
06.2014 - 12.2018
Bachelor of Science - Radiology
Ateneo De Davao University
04.2001 -