JAMES EVARISTO
CALOOCAN
Summary
Professional system management expert, ready to leverage extensive experience and technical acumen in new role. Known for improving system reliability and efficiency, ensuring seamless operations. Focused on collaboration and achieving consistent results, adaptable to dynamic environments. Key skills include system optimization, problem-solving, and team coordination.
Overview
7
7
years of professional experience
Work History
Human Resources Information System Specialist
Emerson
06.2023 - Current
- - Supporting the Learn team in Emerson (Tier 1)
- - Handles service request from the ticketing system (Track-it)
- - Setting up calls for employee to further resolve their request
- - Engaged in global project
- - Analyzes data needed for the global project
- - Creating employee, specialist, and managers guide
- - Managed the ‘Transaction Console’ for Learn in HCM
- - Handles special projects given by the POC and Director
- - Regression tester for Patch and Automated
- - Managing global learning contents
Talent Acquisition Admin Coordinator
Manulife Business Processing Services
03.2022 - 02.2023
- - Administers/Proctors tests and manages assessment results
- - Schedules candidates for HR interview
- - Works with the recruiters for their hiring needs
- - Pre-screens and Conducts interviews to candidates across different functions and levels as needed
- - Provides feedback to candidates
- - Maintains appropriate and timely tracking of candidates as they move through the recruitment process
- - Generates assessment reports and analysis
Customer Service Representative Tier III
Teletech Holdings, Inc
02.2019 - 07.2021
- - DoorDash - (Food delivery App)
- - Provides assistance to customers' concerns through chat, calls, and emails
Customer Service Associate II
Convergys Philippines Inc.
09.2018 - 01.2019
- - DoorDash - (Food delivery App)
- - Provides assistance to customers' concerns through chat, calls, and emails
OJT/Intern
Asian Terminals Inc.
11.2017 - 01.2018
- - Practicing the job in the Human Resource Department such as: Compensation and Benefits, Recruitment, and Organizational Development
Education
Bachelor of Science in Business Administration - Human Resource Development Management
Technological Institute of the Philippines – Manila
Quiapo, Manila01.2018
Skills
- Identification and implementation of effective solutions
- Proficient in English communication
- Confidential and principled
- Adaptable in achieving objectives
- Skilled in intermediate Excel functions
- Proficient in handling concurrent responsibilities
References
Will provide once requested
Timeline
Human Resources Information System Specialist
Emerson
06.2023 - Current
Talent Acquisition Admin Coordinator
Manulife Business Processing Services
03.2022 - 02.2023
Customer Service Representative Tier III
Teletech Holdings, Inc
02.2019 - 07.2021
Customer Service Associate II
Convergys Philippines Inc.
09.2018 - 01.2019
OJT/Intern
Asian Terminals Inc.
11.2017 - 01.2018
Bachelor of Science in Business Administration - Human Resource Development Management
Technological Institute of the Philippines – Manila
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