James Edward Magada
Muntinlupa City
Summary
IT Onsite Support Engineer (Hybrid) for the past 2+ years and well experienced to handle 100+ servers and support with 7000+ users with executive staff and office environment. Able to work under pressure to avoid delays in production line. Currently anticipating the new Skills, opportunities, expertise, challenges, and new technologies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support Engineer L2 (MSP)
Computer Analysts and Recovery Experts Pte. Ltd. (CARE)
Philippines
11.2024 - Current
- Responding to and resolving client technical support queries and service tickets promptly and accurately via phone, email, or chat.
- Representing the Company’s best-in-class IT solutions to meet client needs.
- Troubleshooting issues related to PCs, networks, and servers.
- Ensuring backups are completed successfully and properly managed.
- Managing client IT infrastructures.
- Providing recommendations for upgrades and improvements.
- Performing preventive maintenance on PCs, servers, and firewalls.
IT Onsite Support Engineer L2
Amkor Technology Philippines Inc.
Philippines
12.2021 - 08.2024
- Hybrid – Senior Deskside & CIM Support Engineer
- Supporting 7000+ end user and Production line as well
- Deployment & Assessment new and old laptop, desktop and phone
- Managing and inventory assets in ServiceNow
- Cloning Application, Software and Windows
- Create and modified user domain account.
- Create shared folder and Users Authorization
- Manage and resolve user’s tickets using ServiceNow.
- Providing Global Support
- Patching Workstation and Server using BatchPatch
- Perform daily scanning, maintain and execute the vulnerabilities using Tenable.
- Monitoring company all on-premises like Servers, Connectors, Virtual Machine, B2B Application, ISP, and Machine
- Managing Security using Sophos Central
- Basic support in Network Infra and Automation Team
- Technical support in Info Sec Team
- Enrollment and Deletion Machine using VMware Vsphere
- Providing support with the production engineer regarding strip map, marking instruction document, machine re-layout, archive data to active data, back up data, and B2B application
- Weekly Meeting with Infrastructure Team and Global Service Desk
Assistant Store Manager
EasyPC
05.2018 - 11.2021
- In-charge of all technical issues inside the store.
- Meet with manager to discuss store requirements, specifications, costs and timelines.
- Regularly conducts security checking to maintain store security and safety standards.
- Process RMA items from store and customers and keep track of it.
- Maintain an accurate and updated inventory of store-used items of the store
IT Technician
EasyPC
10.2016 - 05.2018
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
Education
Bachelor of Science - Information Technology
AMA Computer College
01-2006
Skills
- VMware vSphere
- O365 Administrator
- SLA- Service Level Agreement Service Now
- Active Directory Administrator
- Firewall Security
- RMM Remote Desktop Tools
- Splashtop Remote Desktop Tools
- Autotask Ticketing System
- IT Glue
- Veeam Backup
- Veritas Backup Exec
- Acronis Backup
- Adept in Technology
- Technical Problem Solving
- Multitasking Abilities
- Incident Response
- Excellent Work Ethic
- Flexible
- Very Organized
Certification
I hereby certify that the above information given are true and correct to the best of my knowledge and experience.
Personal Information
Title: IT Onsite Support Engineer
Timeline
IT Support Engineer L2 (MSP)
Computer Analysts and Recovery Experts Pte. Ltd. (CARE)
11.2024 - Current
IT Onsite Support Engineer L2
Amkor Technology Philippines Inc.
12.2021 - 08.2024
Assistant Store Manager
EasyPC
05.2018 - 11.2021
IT Technician
EasyPC
10.2016 - 05.2018
Bachelor of Science - Information Technology
AMA Computer College