James Darren Alacar
Pasay, Metro Manila,00
Summary
Information technology professional with extensive experience in computer repair and maintenance. Known for delivering reliable technical support and ensuring optimal system performance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in hardware diagnostics and software troubleshooting.
Overview
8
8
years of professional experience
Work History
Home Service Computer Technician
SELF EMPLOYED CR38 COMPUTER SOLUTIONS
- Current
- Provides good quality of service with my clients
- Troubleshoots computer problem
- Gaining self-experience with my field of work
- Address problem within an hour
- Configures computer network
- FREELANCER
SECURITY AND COMPLIANCE ANALYST
Datamatics Global Services
08.2024 - Current
- Investigation of security incidents at testing centers in testing network facilities
- Manage all service requests for maintenance, repairs, and updates to video surveillance systems
- Assist Test centers audit program which seeks to ensure all testing centers maintain the highest level of test security and compliance with rules and regulations
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Prepared documentation and records for upcoming audits and inspections.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
Helpdesk Support Tier 1
Datamatics
12.2022 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Monitor and handle helpdesk tickets Troubleshoot software-related issues.
- Interact with end users via email or phone Understand and document issues and requirements
- Create and update user security access. Assist with some hardware-related issues.
- Monitor backups and alerts. Perform other duties as assigned.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Former Technical Head
St. Pius X Parish
03.2023 - 11.2024
- Enhanced system performance by implementing new technologies and optimizing existing processes in our parish
- Served as technical liaison between to our parish for seamless collaboration on interdependent projects.
- Mentored junior team members, fostering a culture of continuous learning and professional growth.
Computer Systems Servicing NCII - On the Job Training (Hybrid)
Connected Technology, LLC
09.2022 - 11.2022
- Participate in workplace communication and understand the concepts and underlying principles of Computer Systems Servicing
- Learn the techniques of troubleshooting computer electronic components and apply quality standard to ensure the quality of work with computer procedures
- Learn the proper use of computer tools and equipment and understand the importance of occupational health, and safety procedures
- Performs computer operations such as installation and configuration of computer systems, servers and networks which includes of creating network cables, modular RJ-45 I/O set up, patch panel, adding static IPs and router configurations, adding DNS, DHCP, ADDS, File server roles, remote desktop, and printer server
- Apprenticeship
BARISTA
STARBUCKS RUSTAN COFFEE
05.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
CUSTOMER SERVICE REPRESENTATIVE
EPIC PRINT PH
01.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated chats efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
On-the-Job Training Book Encoder
Girl Scout of the Philippines
02.2017 - 03.2017
- Improved data accuracy by meticulously inputting information into the system.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Implemented personalized keyboard shortcuts for faster typing speed and increased efficiency during daily tasks.
Education
Bachelor of Science - Information Technology
Rizal Technological University
Mandaluyong City, Philippines09-2022
Humanities and Social Sciences
Manuel Roxas High School
01.2018
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King king Central Elementary School
01.2012
Skills
- Interpersonal, Analytical, And Problem solving skills
- Good in Oral and Written Communication
- Skilled in most Microsoft offices apps
- Hardware and Software Troubleshooting Skills
- Creative
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
References
Joceyn Gubot, Helpdesk Senior Team Leader, Email: joceyn.gubot@psionline.com, Phone: +63 09985461613
Gerard Tumpag Security Analyst Team Lead / Trainor, Phone: 09552971634 Email :gerard.tumpag@psionline.com
Ave Jacutin Mindtech / Computer Trainor Supervisor, Phone: +63 9914044208 Email: ave.jacutin@gmail.com
Timeline
SECURITY AND COMPLIANCE ANALYST
Datamatics Global Services
08.2024 - Current
Former Technical Head
St. Pius X Parish
03.2023 - 11.2024
Helpdesk Support Tier 1
Datamatics
12.2022 - 08.2024
Computer Systems Servicing NCII - On the Job Training (Hybrid)
Connected Technology, LLC
09.2022 - 11.2022
BARISTA
STARBUCKS RUSTAN COFFEE
05.2022 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
EPIC PRINT PH
01.2019 - 08.2021
On-the-Job Training Book Encoder
Girl Scout of the Philippines
02.2017 - 03.2017
Home Service Computer Technician
SELF EMPLOYED CR38 COMPUTER SOLUTIONS
- Current
Humanities and Social Sciences
Manuel Roxas High School
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King king Central Elementary School
Bachelor of Science - Information Technology
Rizal Technological University
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