Summary
Overview
Work History
Education
Skills
Websites
Software
Timeline
Generic
James Damayo

James Damayo

Customer Service | Social Media Management | Sales Associate | Graphic Designer | Retention Specialist | Video Editor
Mandaue Cebu

Summary

I am a dynamic and ambitious professional with experience in customer service, sales, insurance support, and healthcare, having worked with esteemed companies such as Spring Financial, EXL and Concentrix. I have a genuine interest in engaging with people, problem-solving, and ensuring that every customer interaction is a positive one. In recent years, I have found a love for graphic design and social media management, which enables me to introduce creativity into my professional world. Although I may be new to some of the tools, I am a fast learner who is always eager to develop and expand my skills. I possess a proactive approach, which allows me to work with high productivity and minimal supervision, and I embrace coaching and mentoring positively to refine my skills. Whether the situation is customer service, sales, social media, or technical support, I take pride in my ability to adapt to new situations and always give my best to whatever I am doing. My goal is to assist businesses in succeeding by injecting a combination of professionalism, creativity, and problem-solving into every project. Let us join hands to create something extraordinary while establishing a long-term relationship.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Financial Sales Representative

SPRING FINANCIAL
07.2024 - 11.2024
  • Converted warm outbound leads into sales.
  • Handled multiple customers simultaneously.
  • Closed and guided customers through the sales process.
  • Effective use of Salesforce.
  • Increased client satisfaction by providing personalized financial advice and investment recommendations.

Property Casualty and Auto Insurance Support

EXL
Cebu City, Cebu
08.2023 - 02.2024
  • Delivered expert guidance on property, casualty and auto insurance support for diverse client needs.
  • Managed first notice of loss process and scheduled appointments for property-related services.
  • Provided property, casualty and auto insurance support.
  • Property Casualty and Auto Insurance Support.

Healthcare Advisor

Concentrix
10.2020 - 12.2021
  • Facilitated pre-authorization process and managed billing and claims for efficiency.
  • Streamlined operations to enhance patient experience.
  • Provided expert customer support, resolving healthcare queries efficiently to maintain high service standards.

Retention Specialist

Teleperformance
11.2018 - 04.2019
  • Enhanced client retention through personalized customer service.
  • Resolved customer queries on service cancellations and upselling opportunities.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Analyzed customer behavior and data to identify trends and develop customer retention strategies.

Education

High School Diploma -

Paknaan National High School
Mandaue City, Cebu, Philippines
04.2001 -

Skills

Software

Notion

Salesforce

Google Workspace

Slack

Canva

Capcut

Zendesk

Timeline

Financial Sales Representative

SPRING FINANCIAL
07.2024 - 11.2024

Property Casualty and Auto Insurance Support

EXL
08.2023 - 02.2024

Healthcare Advisor

Concentrix
10.2020 - 12.2021

Retention Specialist

Teleperformance
11.2018 - 04.2019

High School Diploma -

Paknaan National High School
04.2001 -
James DamayoCustomer Service | Social Media Management | Sales Associate | Graphic Designer | Retention Specialist | Video Editor