Summary
Overview
Work History
Education
Skills
Websites
Software
Timeline
Generic
James Damayo

James Damayo

Customer Service | Social Media Management | Sales Associate | Graphic Designer | Retention Specialist | Video Editor
Mandaue Cebu

Summary

I am a dynamic and ambitious professional with experience in customer service, sales, insurance support, and healthcare, having worked with esteemed companies such as Spring Financial, EXL and Concentrix. I have a genuine interest in engaging with people, problem-solving, and ensuring that every customer interaction is a positive one. In recent years, I have found a love for graphic design and social media management, which enables me to introduce creativity into my professional world. Although I may be new to some of the tools, I am a fast learner who is always eager to develop and expand my skills. I possess a proactive approach, which allows me to work with high productivity and minimal supervision, and I embrace coaching and mentoring positively to refine my skills. Whether the situation is customer service, sales, social media, or technical support, I take pride in my ability to adapt to new situations and always give my best to whatever I am doing. My goal is to assist businesses in succeeding by injecting a combination of professionalism, creativity, and problem-solving into every project. Let us join hands to create something extraordinary while establishing a long-term relationship.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Financial Sales Representative

SPRING FINANCIAL
07.2024 - 11.2024
  • Converted warm outbound leads into sales.
  • Handled multiple customers simultaneously.
  • Closed and guided customers through the sales process.
  • Effective use of Salesforce.
  • Increased client satisfaction by providing personalized financial advice and investment recommendations.

Property Casualty and Auto Insurance Support

EXL
Cebu City, Cebu
08.2023 - 02.2024
  • Delivered expert guidance on property, casualty and auto insurance support for diverse client needs.
  • Managed first notice of loss process and scheduled appointments for property-related services.
  • Provided property, casualty and auto insurance support.
  • Property Casualty and Auto Insurance Support.

Healthcare Advisor

Concentrix
10.2020 - 12.2021
  • Facilitated pre-authorization process and managed billing and claims for efficiency.
  • Streamlined operations to enhance patient experience.
  • Provided expert customer support, resolving healthcare queries efficiently to maintain high service standards.

Retention Specialist

Teleperformance
11.2018 - 04.2019
  • Enhanced client retention through personalized customer service.
  • Resolved customer queries on service cancellations and upselling opportunities.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Analyzed customer behavior and data to identify trends and develop customer retention strategies.

Education

High School Diploma -

Paknaan National High School
Mandaue City, Cebu, Philippines
04.2001 -

Skills

Time Management

Customer Support

Graphic Design

Photo Editing

Video Editing

Sales Representative

Social Media Marketing

Retention Specialist

Software

Notion

Salesforce

Google Workspace

Slack

Canva

Capcut

Zendesk

Timeline

Financial Sales Representative

SPRING FINANCIAL
07.2024 - 11.2024

Property Casualty and Auto Insurance Support

EXL
08.2023 - 02.2024

Healthcare Advisor

Concentrix
10.2020 - 12.2021

Retention Specialist

Teleperformance
11.2018 - 04.2019

High School Diploma -

Paknaan National High School
04.2001 -
James DamayoCustomer Service | Social Media Management | Sales Associate | Graphic Designer | Retention Specialist | Video Editor