JAMES BRYAN LUCHAVEZ

Sales Manager

MANOLO FORTICH

Summary

With a 7-year history of excellent communication, priotization, and problem-solving in retail, I'm excited to use my familiarity with the customer behavioral patterns. I'm confident can boost customer retention via fresh perspective with strategic thinking, flexibility, coordination to transition seamlessly from customer service to business analysis.

Overview

years of professional experience

years of post-secondary education

Work History

Unit Manager

Axa Phlippines

06.2023 - 01.2025

Assisted in development and implementation of policies, procedures, and regulations for unit operations.
Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.

DISTRICT SALES MANAGER

HC Consumer Finance Philippines Inc

01.2017 - 01.2022

District Sales Manager will effectively lead the team of Sales Associates, manage performance, and set weekly/monthly targets
Onboarding of retail partners and area roll-out
Visit POS twice a week, maintain good relationships with dealers, solve their inquiries
Control of quality of sales performance, drive quality initiatives
Control and manage sales points efficiently
Execute risk control to drive out fraud
Responsible for hiring, train necessary skills and sales techniques for sales associates
Shift planning for sales associates (max staff during weekends and high season)
Check the compliance of SA, following the Company's regulations about working at POS
Conduct regular meetings with sales associates
Manage POS supply (POS marketing materials, POS stationery)
Prepare regular reporting with SDSM/RSM
Tracking sales reports and analyzing daily data
Support Premium business teams to align their strategies and executions to the store
Collaborate with other relevant functions to develop strategies that drive the company vision and objectives

OFFICER IN CHARGE

Comic Alley Philippines Inc

01.2011 - 01.2012

Education

Bachelor of Science - Nursing

CAPITOL UNIVERSITY

01.2006 - 01.2010

Skills

Leadership
Visual story-telling

Social Media Marketing

Timeline