JAMES BRYAN LUCHAVEZ
Sales Manager
MANOLO FORTICH
Summary
With a 7-year history of excellent communication, priotization, and problem-solving in retail, I'm excited to use my familiarity with the customer behavioral patterns. I'm confident can boost customer retention via fresh perspective with strategic thinking, flexibility, coordination to transition seamlessly from customer service to business analysis.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Unit Manager
Axa Phlippines
06.2023 - 01.2025
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
DISTRICT SALES MANAGER
HC Consumer Finance Philippines Inc
01.2017 - 01.2022
- District Sales Manager will effectively lead the team of Sales Associates, manage performance, and set weekly/monthly targets
- Onboarding of retail partners and area roll-out
- Visit POS twice a week, maintain good relationships with dealers, solve their inquiries
- Control of quality of sales performance, drive quality initiatives
- Control and manage sales points efficiently
- Execute risk control to drive out fraud
- Responsible for hiring, train necessary skills and sales techniques for sales associates
- Shift planning for sales associates (max staff during weekends and high season)
- Check the compliance of SA, following the Company's regulations about working at POS
- Conduct regular meetings with sales associates
- Manage POS supply (POS marketing materials, POS stationery)
- Prepare regular reporting with SDSM/RSM
- Tracking sales reports and analyzing daily data
- Support Premium business teams to align their strategies and executions to the store
- Collaborate with other relevant functions to develop strategies that drive the company vision and objectives
OFFICER IN CHARGE
Comic Alley Philippines Inc
01.2011 - 01.2012
Education
Bachelor of Science - Nursing
CAPITOL UNIVERSITY
01.2006 - 01.2010
Skills
- Leadership
- Visual story-telling
- Social Media Marketing
Timeline
Unit Manager
Axa Phlippines
06.2023 - 01.2025
DISTRICT SALES MANAGER
HC Consumer Finance Philippines Inc
01.2017 - 01.2022
OFFICER IN CHARGE
Comic Alley Philippines Inc
01.2011 - 01.2012
Bachelor of Science - Nursing
CAPITOL UNIVERSITY
01.2006 - 01.2010
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