Summary
Overview
Work History
Education
Skills
Timeline
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James Brian Espora

83 Nimbus Moonwalk Village Marcos Alvarez Talon 5 Las Piñas City

Summary

I am a Project Manager and SaaS Sales professional with 10 years of experience in customer success, account retention, and operational excellence, supporting global companies like Atlassian, ADP, and SAP Concur. I specialize in building trusted client relationships, delivering scalable solutions, and driving business growth in fast-paced environments. At Atlassian, I help customers maximize our solutions through proactive account management. Previously, I strengthened my B2B SaaS sales expertise at ADP and SAP Concur, consistently exceeding client targets. I am passionate about delivering results, streamlining processes, and enhancing the customer experience.

Overview

13
13
years of professional experience

Work History

Project Manager (Customer Success & Growth)

Atlassian
10.2021 - 04.2025
  • Responsible for developing and implementing strategies to reduce customer churn and increase customer loyalty, and working closely with other organizational departments to develop and implement retention programs to increase customer loyalty and reduce customer attrition.

Implementation Project Manager

SAP Concur
08.2018 - 09.2021
  • Responsible for collaborating with the client to implement their CONCUR Travel, Expense, and Invoice module seamlessly while ensuring an excellent client experience. Responsible for making sure the client is fully engaged in the project to ensure accurate configuration in line with their company's compliance rules. Ensuring close communication with the client to identify any grey area that requires more training, which in turn makes the client more confident about the system. Responsible for passing on the product knowledge that the clients need to be more efficient in utilizing the system.

Senior Analyst

ADP
08.2015 - 08.2018
  • Manages Human Resources, IRS reporting, Benefits, and Recruitment implementation in collaboration with clients to deliver an organization-compliant system to aid in their company's complex needs. Organizes training for the client's admin team on how they will maintain their system on the back end. Responsible for auditing and ensuring all the client's IRS form coding is accurate. Responsible for ensuring the client is aligned with the target number of successful applicants by preparing the tools they can use to identify the best candidate for their company. Responsible for the client's system upgrade and ensuring they get the expected system performance.

Customer Service Specialist

Expert Global Solutions
12.2011 - 07.2015
  • Responsible for delivering outstanding customer service by dealing with medical coverage queries for professional medical personnel. Discuss coverage inclusion and limitations to provide maximum service for patients. Process a premium for medical coverage for health insurance members.

Education

Bachelor of Science in Nursing -

Saint Dominic College of Asia
01.2011

High School - undefined

Pax High School
01.2007

Training - undefined

Margosatubig Pilot Training Center
01.2003

Skills

  • Project/Account Management
  • Enterprise Resource Planning (ERP)
  • Training & Development
  • Customer Success Management
  • B2B Relationship Building
  • Churn Risk Mitigation

Timeline

Project Manager (Customer Success & Growth)

Atlassian
10.2021 - 04.2025

Implementation Project Manager

SAP Concur
08.2018 - 09.2021

Senior Analyst

ADP
08.2015 - 08.2018

Customer Service Specialist

Expert Global Solutions
12.2011 - 07.2015

High School - undefined

Pax High School

Training - undefined

Margosatubig Pilot Training Center

Bachelor of Science in Nursing -

Saint Dominic College of Asia

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James Brian Espora