Jamelle Enriquez

Detail-oriented and compassionate Disability Case Manager with 3 years of experience supporting individuals with disabilities and almost 6 years total of experience in customer service. Proficient in using Outlook to manage email communications and navigate client tools to handle and process claims. Adept at following specific plans and policies tailored to each client, ensuring compliance with regulations and guidelines. Experienced in reviewing medical records to assess client needs and creating accurate, professional letters before distribution. Skilled in speaking with clients via phone to provide support, clarify information, and address concerns. Committed to advocating for clients while maintaining confidentiality, accuracy, and professionalism in all aspects of case management.

• Certified Virtual Assistant