Jamelle Colcol
09 Camantigue St. Mapandan Pangasinan
Summary
Dynamic Customer Service Representative with proven expertise at Sitel, adept at resolving complaints and enhancing customer satisfaction. Skilled in critical thinking and effective listening, I excel in high-pressure environments, ensuring positive experiences and fostering loyalty. Proficient in data entry and complaint handling, I consistently deliver informed solutions that drive repeat business.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sitel
03.2022 - 06.2022
- Assisted customers with inquiries, providing accurate product information and support.
- Learned and utilized customer relationship management software to track interactions.
- Adapted quickly to company policies and procedures for efficient service delivery.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
Customer Service Representative
Alorica
01.2018 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Associate of Science - Medical Technology
Lyceum Northwestern University
Dagupan, Province Of Pangasinan, Philippines03-1999
Skills
- Customer service
- Effective listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Complaint handling
Timeline
Customer Service Representative
Sitel
03.2022 - 06.2022
Customer Service Representative
Alorica
01.2018 - 08.2018
Associate of Science - Medical Technology
Lyceum Northwestern University
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