Jamela Tardio
CALL CENTER AGENT
Rizal,MDC
Summary
Customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands. Expertise includes call handling and conflict resolution skills, valued by employers.
Overview
2
2
years of professional experience
Work History
CALL CENTER AGENT
LIONTEL SYNERGIES
San Jose, Occidental Mindoro, Philippines
06.2019 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
DISER
SITEL COMPANY
Boni, Manila
09.2018 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Education
ASSOCIATE IN COMPUTER TECHNOLOGY ( ACT ) -
CITY UNIVERSITY OF PASAY ( Undergraduate )
Pasay, Metro Manila, Philippines 04.2001 -
High School Diploma -
Manoot National High School
Manoot Rizal Occidental Mindoro 04.2001 -
Skills
Problem-solving skills
Customer communications
Call center operations
Customer education
Resolving issues
Timeline
CALL CENTER AGENT
LIONTEL SYNERGIES
06.2019 - 01.2021
DISER
SITEL COMPANY
09.2018 - 12.2018
ASSOCIATE IN COMPUTER TECHNOLOGY ( ACT ) -
CITY UNIVERSITY OF PASAY ( Undergraduate )
04.2001 -
High School Diploma -
Manoot National High School
04.2001 -