Jamela Rinos

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.

.

• Maintained updated and detailed records of calls in physical and electronic database.
• Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.