Summary
Overview
Work History
Education
Skills
Timeline
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Jamel Langilao

Advisor I, Technical Support
Cagayan De Oro

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions for supported products. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Advisor I, Technical Support

Concentrix
Cagayan de Oro
12.2021 - Current


  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborate with other department for a better solution
  • Delivered excellence customer experience
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

Qualfon
Cebu City
06.2018 - 10.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new personnel regarding company operations, policies and services.

Customer Service Representative

Teleperformance
Cebu City
12.2017 - 04.2018
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.


Teacher (Part-Timer)

Dansalan Polytechnic College
Marawi City
02.2017 - 09.2017
  • Prepared variety of different written communications, reports and documents.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Supervised learning groups of students in classroom stations.
  • Graded and evaluated student assignments, papers and course work.
  • Completed daily reports on attendance and disciplinary performance.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.

Education

Bachelor of Science - Radiology Technology

Liceo De Cagayan University
Cagayan De Oro City, Philippines
04.2001 -

Associate of Science - Health Science And Education

Liceo De Cagayan University
Cagayan De Oro City, Philippines
06.2002 - 10.2004

High School Diploma -

Liceo De Cagayan University
Cagayan De Oro City, Philippines
06.1998 - 03.2002

Skills

    Technical Support

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Timeline

Advisor I, Technical Support

Concentrix
12.2021 - Current

Customer Service Representative

Qualfon
06.2018 - 10.2020

Customer Service Representative

Teleperformance
12.2017 - 04.2018

Teacher (Part-Timer)

Dansalan Polytechnic College
02.2017 - 09.2017

Associate of Science - Health Science And Education

Liceo De Cagayan University
06.2002 - 10.2004

Bachelor of Science - Radiology Technology

Liceo De Cagayan University
04.2001 -

High School Diploma -

Liceo De Cagayan University
06.1998 - 03.2002

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Jamel LangilaoAdvisor I, Technical Support