Jame Smith
Adminstrative Assistant, Networking Assistant, Customer Service
Mandalay
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service
POGO
10.2021 - 11.2022
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Administrator
Company
05.2023 - 07.2023
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Networking Technician
Company
08.2023 - 12.2023
- Liaised between different departments to ensure seamless communication across all networks within the company infrastructure.
- Developed detailed documentation for all networking configurations, facilitating easier troubleshooting and maintenance efforts in the future.
- Optimized wireless networks, ensuring optimal coverage and bandwidth utilization.
- Enhanced network performance by troubleshooting and resolving connectivity issues.
Education
Bachelor of Engineering (B.E) - Electrical, Electronics And Communications Engineering
Mandalay Technological University(MTU)
Myanmar 04.2001 -
Diploma in English - English Language
Mandalay University of Foreign Languages (MUFL)
Myanmar 04.2001 -
Skills
Network Troubleshooting
Languages
Chinese (Mandarin)
Advanced (C1)
Myanmar
Advanced (C1)
Timeline
Networking Technician
Company
08.2023 - 12.2023
Administrator
Company
05.2023 - 07.2023
Customer Service
POGO
10.2021 - 11.2022
Bachelor of Engineering (B.E) - Electrical, Electronics And Communications Engineering
Mandalay Technological University(MTU)
04.2001 -
Diploma in English - English Language
Mandalay University of Foreign Languages (MUFL)
04.2001 -
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