Jamaine Uniforme
Tipacan, Lipa City Batangas,Philippines
Summary
Coordinates outpatient appointments, referrals, and patient follow-up to keep communication clear between healthcare teams and service users. Maintains medical records, correspondence, and reports with strict confidentiality and accurate medical terminology. Supports patients and families with calm, empathetic communication that builds trust and reduces anxiety.
Overview
1
1
Language
15
15
years of professional experience
Work History
Outpatient Medical Secretary and Coordinator
Besthealth Medical @Diagnostic Corporation
# 2 CM Recto Avenue Barangay 9A Lipa City Batangas, Philippines
02.2012 - Current
- Organised and maintained medical records with strict adherence to confidentiality protocols, ensuring patient privacy.
- Handled sensitive patient information with discretion, upholding the highest standards of professionalism and ethics.
- Prepared correspondence, medical reports, and documents, utilising advanced proficiency in medical terminology.
- Followed data confidentiality measures to secure healthcare user information.
- Answered patients' questions in person, by email, or by phone.
- Provided empathetic support to patients and families, offering guidance and assistance during challenging times.
- Liaised with healthcare professionals to organise and coordinate patient referrals, helping patients with complex issues.
- Assisted in the training of new staff by sharing knowledge and best practices in medical administration.
- Supported other office workers to meet deadlines and follow internal procedures.
- Operated a multi-line telephone system, directing calls to appropriate departments and ensuring prompt attention.
- Treated patients from different backgrounds with respect.
- Established safe, secure setting to minimise patient anxiety.
Education
Bs Psychology
Batangas State University
Lipa01-2011
Bs Nursing
Lipa City Colleges
Lipa01-2008
Skills
- Scheduling appointments
- Patient coordination
- Medical records
- Medical terminology
- Data confidentiality
- Complaint handling
- Electronic health record systems
- Patient queries
- Telephone etiquette
Languages
English
Upper Intermediate
B2
Interests
- I love listening music and singing
Timeline
Outpatient Medical Secretary and Coordinator
Besthealth Medical @Diagnostic Corporation
02.2012 - Current
Bs Psychology
Batangas State University
Bs Nursing
Lipa City Colleges