Jamaica Paradeza
Dasmarinas
Summary
Cheerful individual skilled in upselling techniques. Posses excellent phone etiquette and verbal communication skills. Utilizes extraordinary time management skills to complete multiple task before deadlines. Dedicated to offering exceptional assistance to team members and clients.
Overview
10
10
years of professional experience
Work History
Senior Front Desk Officer
Marie France Group of Companies
01.2019 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Schedule appointments accurately to avoid conflicts, handle clients' inquiries/concerns and daily schedule of the center
- Manages office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Collect and process payments from clients accurately
- Assist with administrative tasks, such as filling, data entry and managing client records, to support the overall efficiency of the business
Reservation Senior Officer
Genting Philippines, Holdings
08.2016 - 12.2018
- Resolved customer complaints from agents' escalations while prioritizing customer satisfaction and loyalty
- Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the booking cycle.
- Coached team members, fostering professional growth and improving overall team performance.
Assistant Restaurant Manager
Haricot Corporation - Jollibee Signal Village
10.2014 - 04.2016
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
Education
Bachelor of Science - HM - CRUISE LINE OPERATIONS IN CULINARY ARTS
Lyceum of The Philippines University
Intramuros, Philippines04.2014
Skills
- Call Centre experience
- Guest complaint management
- Credit and cash payments
- Customer Service best practices
- Microsoft Office
- Appointment Scheduling
Timeline
Senior Front Desk Officer
Marie France Group of Companies
01.2019 - 08.2024
Reservation Senior Officer
Genting Philippines, Holdings
08.2016 - 12.2018
Assistant Restaurant Manager
Haricot Corporation - Jollibee Signal Village
10.2014 - 04.2016
Bachelor of Science - HM - CRUISE LINE OPERATIONS IN CULINARY ARTS
Lyceum of The Philippines University
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