Summary
Overview
Work History
Education
Skills
traveling, reading, writing
Languages
Timeline
Generic
JAMAICA D. MONTECILLO

JAMAICA D. MONTECILLO

Cagayan de Oro City

Summary

Dedicated and results-driven Customer Sales Representative with over three years of experience delivering exceptional service and driving customer satisfaction in fast-paced environments. Known for a high level of intelligence, strong sense of responsibility, and a deep sense of empathy, I excel at building lasting customer relationships and resolving issues with efficiency and care. My excellent work ethic, coupled with a consistent track record of meeting and exceeding sales targets, demonstrates my commitment to excellence and team success. As I advance in my career, I aim to leverage my customer service expertise and interpersonal strengths to grow into a leadership role where I can inspire and mentor others while contributing to organizational growth.

Customer-focused professional with proven record in sales and customer service. Adept at building rapport with clients and providing tailored solutions to meet their needs. Collaborative team player with results-driven approach, adaptable to changing market demands. Known for effective communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Sales Representative

Teleperformance
07.2019 - 01.2024
  • Handled inbound and outbound customer calls, resolving inquiries efficiently and professionally.
  • Delivered personalized service to enhance customer satisfaction and loyalty.
  • Met and exceeded monthly sales goals through consultative selling and product knowledge.
  • Used multiple systems to process transactions, document issues, and track resolutions.
  • Provided basic troubleshooting and technical support, reducing escalations by 20%.
  • Recognized for consistent high performance and dedication to team goals.

Education

Bachelor - Medical Laboratory Science

Liceo de Cagayan University
Cagayan de Oro City, Misamis Oriental

Skills

  • Data Entry & Record-Keeping
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Typing Speed: 50 WPM
  • Email & Written Communication
  • Basic Troubleshooting & Tech Support
  • Call Handling & Phone Etiquette
  • Multitasking in Fast-Paced Environments
  • Product/Service Knowledge
  • Reporting & Follow-Up Processes
  • Patience and resilience
  • Cash handling
  • Market awareness
  • Company policies
  • Complaint resolution
  • Salesmanship
  • Customer account management
  • Performance tracking
  • Customer needs assessment

traveling, reading, writing

Traveling has expanded my perspective and deepened my ability to connect with people from all walks of life. Experiencing different cultures has taught me to be adaptable, open-minded, and respectful—qualities that directly enhance my effectiveness in customer service roles, where empathy and clear communication are key.

Reading is one of my lifelong habits that sharpens my critical thinking and comprehension skills. Whether it’s professional development books, fiction, or industry-related articles, reading helps me stay informed, think analytically, and communicate with clarity and confidence.

Writing, both creatively and professionally, has helped me develop a strong command of language, tone, and attention to detail. It allows me to express ideas clearly, draft effective customer responses, and document information accurately—all vital skills for roles in customer support and communication-based positions.

Together, these passions not only enrich my personal life but also directly contribute to the professional strengths I bring to every role I take on.

Languages

English

Timeline

Customer Sales Representative

Teleperformance
07.2019 - 01.2024

Bachelor - Medical Laboratory Science

Liceo de Cagayan University
JAMAICA D. MONTECILLO