Summary
Overview
Work History
Education
Skills
Timeline
Generic
JAMAECA BURAC

JAMAECA BURAC

KAWIT,CAVITE

Summary

Dedicated individual with experience in achieving tangible results and cross team collaboration. Expert in spa POS systems and customer service, I enhance productivity and streamline operations, ensuring exceptional guest experiences. Skilled in decision-making and multitasking, I drive team success and foster a culture of wellness.


Overview

20
20
years of professional experience

Work History

Branch Operations Manager

Breeze Oriental Spa and Massage
08.2024 - 10.2024
  • Trained employees on proper procedures and strategies to improve productivity.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Oversees the day to day operations including the staff, finances and facility management, manages budget and sales report.
  • Developing and implementing spa policies and procedures.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Spa Supervisor

Okada Manila
12.2016 - 11.2023
    • Provided Forbes 5 star customer service, worked as part of the spa therapy team to consistently provide the highest possible standard of guest service, creating sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony.
    • Managed activities related to staff training, treatment procedures, inventory management and marketing.
    • Worked closely with Spa Director to communicate spa goals and objectives, policies and relevant information to spa team.
    • Creates staff schedules on a monthly basis.
    • Conducts body and facial treatments and product knowledge trainings.

Spa Therapist

SOLAIRE Resorts and Casino
05.2013 - 04.2015
  • Developed an extensive and loyal clients base by documenting client's preferred treatments and delivering outstanding customer service.
  • Promoted health and wellness benefits of massage therapy to 5-7 clients per day, providing treatment-specific information and answering questions.
  • Educated guests on current promotions, events and services within store or salon.

Spa Therapist

OneSpaWorld (formerly Steiner) - Cruiseline
09.2008 - 07.2012
  • Assign to introduce and promote the spa facilities, explains spa services and prices to each and every embarking passengers in port terminals, gangways and open deck pools.
  • Responsible in conducting seminars, treatment demonstrations, spa shows, promotions and recommendations to boost service, facilities or retail sales to reach cruise spa team target.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Advised clients on proper home-care regimens.

Spa Therapist

Fitness First Philippines
06.2006 - 04.2008
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Suggested appropriate body massages like Swedish, Shiatsu, Deep tissue. Lymphatic drainage and slimming treatments to the clients.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.

Medical Aesthetician

Forever Flawless
03.2005 - 09.2005
  • Recommended retail products for at-home use.
  • Demonstrated high standards of clinical skill performing aesthetic procedures and treatments.
  • Performs body waxing, scrubs and facial treatments for all skin types, assists dermatological doctor for other services.

Education

Some College (No Degree) - BS Hotel And Restaurant Management

ABE International College
Malolos, Province Of Bulacan, Philippines

High School Diploma -

Assumpta Academy
Bulacan, Province Of Bulacan, Philippines
03-2000

Holy Trinity Academy
Sampaloc, Manila
03-1992

Skills

  • Staff management
  • Training and development
  • Spa POS (Gumnut, Zensoft)
  • Multitasking
  • Customer service
  • Excellent communication skills
  • Proficient in MS office
  • Excellent time management skills
  • Scheduling
  • Health and Wellness knowledge
  • Marketing
  • Decision-making
  • document flow coordination

Timeline

Branch Operations Manager

Breeze Oriental Spa and Massage
08.2024 - 10.2024

Spa Supervisor

Okada Manila
12.2016 - 11.2023

Spa Therapist

SOLAIRE Resorts and Casino
05.2013 - 04.2015

Spa Therapist

OneSpaWorld (formerly Steiner) - Cruiseline
09.2008 - 07.2012

Spa Therapist

Fitness First Philippines
06.2006 - 04.2008

Medical Aesthetician

Forever Flawless
03.2005 - 09.2005

Some College (No Degree) - BS Hotel And Restaurant Management

ABE International College

High School Diploma -

Assumpta Academy

Holy Trinity Academy

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JAMAECA BURAC