MS Office 365
Jalyn Arianne De Jesus
Technical Content Writer And Content Coordinator
Bulacan
Summary
An individual who loves learning with a comprehensive background in information technology, the customer service industry, and content writing who seeks a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
17
17
Certificates
Work History
Web Content Writer
Project-based
Remote
2020.01 - Current
- Developed and edited informative, highly engaging, concise content for company websites and social media platforms customized for target audiences and company campaign objectives.
- Researched to develop thorough understanding of unfamiliar topics, competitors, industries and processes to present fresh, new angles and ideas within written content.
- Employed RankMath and Yoast SEO tools to achieve proper grammar and syntax within articles and implement SEO principles on WordPress and other website hosts.
- Performed keyword research to optimize content for SEO.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Utilized feedback from clients and colleagues to improve content quality.
Content Creator & Website Manager
Through The Hands LLC
Georgia
2022.09 - Current
- Writes and reviews blog posts for website and content for social media accounts
- Edit, proofread, and update existing content
- Collaborate with different people and writers to create compelling content about healing and trauma
- Update and manage tasks in Trello and Click Up, and manages website.
Customer Service Representative
Ttec
Mexico
2019.09 - 2019.12
- Handled a seasonal healthcare account.
- Acted as the front line in all customer interactions and provided assistance in their health care enrolment through calls and chats.
- Obtained patients’ demographic information and medical histories and ensured that they were properly recorded.
- Reached daily KPI limit by sending 50 emails to customers about health insurance plans and steps on how to self-enroll, and talked to at least 20 customers per day explaining different kinds of health insurance plans.
Systems Engineer
Nexus Technologies Inc.
Makati
2016.07 - 2018.08
- First line of support to customers’ technical concerns.
- Ensured great customer service by responding timely to customers’ queries through calls, emails, chats, and by going on-site.
- Acted as vendor liaison and created network security product presentations to customers and professional peers.
- Collaborated with clients and different teams such as sales, logistics, network, and infrastructure to finish POCs and deployment projects.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Created flowcharts, diagrams and other documentation.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Analyzed security logs to determine and alleviate network threats.
- Provided daily and weekly updates on assigned projects and pending technical issues through emails and created incident reports, scope-of-work documents, root-cause analysis, project logs, and implementation as-built documents, knowledge-based technical documentation with coordination between teams and clients.
Education
Bachelor of Science - Electronics Engineering
Bulacan State University
Malolos City, Bulacan, Philippines 2010.06 - 2014.04
Skills
Proofreading
Software
Google Suite
Hubspot CRM
Salesforce CRM
Canva
WordPress
Wix
MS Excel
Tableau
Asana
Trello
ClickUp
Jasper.ai
Word.ai
Grammarly
ChatGPT
SEMrush
Google Search Console
Google Analytics
Copy.ai
Hemingway Editor
Yoast SEO
Rank Math
Social Media Scheduling Tools
Certification
PC Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
She believed she could, so she did.
Timeline
Lean Six Sigma White Belt
2023-10
Social Media Management
2022-09
Marketing Analytics
2022-09
Content Creator & Website Manager
Through The Hands LLC
2022.09 - Current
Search Engine Optimization
2022-07
Business Analysis Fundamentals
2022-02
Getting Grounded on Analytics
2021-12
MS O365: Administration
2021-11
Learning Salesforce
2021-10
Learning Hubspot
2021-10
Business to Business Sales
2021-10
Sustainability Strategies
2021-10
Agile Foundations
2021-10
EF Standard English Test, C2 Proficient
2021-06
Web Content Writer
Project-based
2020.01 - Current
Customer Service Representative
Ttec
2019.09 - 2019.12
Civil Service Certificate of Professional Eligibility
2017-08
Customer Experience Workshop
2017-07
Systems Engineer
Nexus Technologies Inc.
2016.07 - 2018.08
Licensed Electronics Technician
2015-10
Bachelor of Science - Electronics Engineering
Bulacan State University
2010.06 - 2014.04
PC Operations
2010-05
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