Jake St John
Bournemouth
Summary
I am a highly motivated individual with over 5 years experience in customer experience roles. I have been involved in the trading industry since i was 18 years old. I have transitioned to a full time day trader when leaving my job to travel around the world as this is something i enjoy the most. I have been using prop firms for the last 2/3 years and have a significant understanding of how they run and operate.
Overview
7
7
years of professional experience
Work History
Full Time Trader
Self-Employed
Remote
10.2023 - Current
- I am a full time forex/futures day trader with over $4m AUM.
Financial Accountant
BKB Accountants Limited
Poole
09.2018 - 10.2023
- Preparation of year end accounts for limited companies and sole traders.
- Preparation of Self-Assessment Tax Returns.
- Review accounts and tax returns prepared by junior members of staff.
- Research and Development calculations and submissions.
- Xero certified.
- Preparation of VAT Returns.
- Preparation of Management accounts and management commentary.
- Responsible for a large portfolio of limited company clients.
- Companies House and HMRC submissions.
- Manage important customer relationships with high net worth individuals.
Senior Customer Support Executive
Eternity Node
Remote
02.2020 - 11.2022
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Documented, tracked and monitored customer issues in CRM to foster resolution.
- Followed up with customers to ensure their satisfaction with products or services provided.
- Manage a team of customer support agents.
- Processed customer account changes with proprietary software.
- Maintain professionalism while dealing with complex customer queries.
- Developed strategies for increasing customer satisfaction levels.
Customer Support Specialist
Server.Pro
Remote
06.2018 - 06.2019
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Prioritised workloads to meet customer needs and maintain established deadlines in a fast-paced environment.
- Maximised customer satisfaction by handling customer email and live chat interactions.
- Recorded all customer interactions into the database system accurately and completely.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Answered incoming customer inquiries via email or live chat.
- Reply to tickets created in a timely manner.
- Streamlined processes by utilizing technology solutions such as CRM software tools, live chat systems.
Discord Moderator
Noble Practice Server
Remote
06.2022 - 01.2024
- Discord moderator for the biggest Fortnite pro practice server in Europe.
Education
ACCA Qualification - Financial Accountant
ACCA
United Kingdom04-2023
Skills
- Complaint resolution
- Live chat support
- Creative problem solving
- Decision-making
- Customer relations
- Relationship building
- Quality control
- Team collaboration
- Scheduling
- Microsoft Excel
- Active listening
- Task prioritization
Timeline
Full Time Trader
Self-Employed
10.2023 - Current
Discord Moderator
Noble Practice Server
06.2022 - 01.2024
Senior Customer Support Executive
Eternity Node
02.2020 - 11.2022
Financial Accountant
BKB Accountants Limited
09.2018 - 10.2023
Customer Support Specialist
Server.Pro
06.2018 - 06.2019
ACCA Qualification - Financial Accountant
ACCA
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