JAKE RYAN A.VILLASEÑOR

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized Patient Service Representative with almost 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

• Age: 25 years old
• Place of Birth: Mambulo Nuevo, Libmanan Camarines Sur
• Height: 5’5
• Weight: 60 kg.
• Citizenship: Filipino
• Father's Name: Mr. Ryan P. Villaseñor
• Mother's Name: Mrs. Daisy A. Villaseñor
• Date of Birth: 06/25/98
• Gender: Male
• Marital Status: Married
• Religion: Roman Catholic

Available upon request

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Resolved product issue through consumer testing.
• Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Used Microsoft Excel to develop inventory tracking spreadsheets.