Rannie Jake S. Itchon
Sta. Rosa
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
20
20
years of professional experience
Work History
Customer Care Specialist/Digital Specialist
Cimpress Philippines Inc./ Vistaprint
02.2017 - 04.2024
- Recommended and upsold new products, resulting in [Number]% increase in revenue.
- Assisted call-in customers with questions and orders.
- Designing customers marketing products and send it to print.
- Help edit customer's website.
- Connecting domains and website.
- Managed supplier deliveries around client needs to increase client retention.
Customer Service Representative2
Teleperformance Philippines
03.2015 - 06.2016
- Handled flight bookings, hotel reservations and car rentals under Orbitz.
- Upselling
- Assist customers with their queries regarding payments and accounts.
Service Crew
PASSENGER FERRY P&O NORTH SEA FERRIES
08.2009 - 12.2014
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Maintained a clean and organized work environment for improved customer experiences.
- Handled purchasing for all the products,food ingredients,utensils of the whole fleet.
- Responsible for the stocks and ordering.
Captain Waiter
HOUSE OF WAGYU
06.2008 - 07.2009
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Managed food resources, memorized orders, and coordinated customer service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Waiter
Cuba Libre Bar and KTV
06.2006 - 08.2007
- Trained new servers on restaurant policies and procedures.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waiter
Max's Restaurant
08.2004 - 01.2005
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
BSHRM -
Jose Rizal University
Information Technology - undefined
TESDA
09.2003 - 05.2003
High School Diploma -
Mandaluyong High School
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
Calm Under Pressure
undefinedPersonal Information
- Age: 37 years old
- Place of Birth: Nueva Vizcaya
- Date of Birth: 02/16/84
- Marital Status: Married
- Religion: Catholic
References
- Marrianne Ramirez, HR Officer, Kaligayahan, Novaliches, Quezon City, (028) 573-17-57
- PSMS Neri Alonsagay3, President Maagap Cubao Eagles Club, (0917) 896 4442
- April Maramba, CPA/Accounting Manager, (0977) 816 6350
Training
- Crowd Management, 12/13/16
- Crisis Management, 01/13/16
- SDSD, 02/19/22
- Basic Training, 02/18/22
- (PSCRB), 08/08/09
Timeline
Customer Care Specialist/Digital Specialist
Cimpress Philippines Inc./ Vistaprint
02.2017 - 04.2024
Customer Service Representative2
Teleperformance Philippines
03.2015 - 06.2016
Service Crew
PASSENGER FERRY P&O NORTH SEA FERRIES
08.2009 - 12.2014
Captain Waiter
HOUSE OF WAGYU
06.2008 - 07.2009
Waiter
Cuba Libre Bar and KTV
06.2006 - 08.2007
Waiter
Max's Restaurant
08.2004 - 01.2005
Information Technology - undefined
TESDA
09.2003 - 05.2003
High School Diploma -
Mandaluyong High School
04.2001 -
BSHRM -
Jose Rizal University
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