Jake Benson Marasigan

Operational Rigour

• Understand project expectations and prioritize goals as needed
• Develop project plant outlining key deliverables including tasks oweners and potential risks
• Identify and mitigate risks, manage escalations and ask for help for effective problem resolution
• Understand and use Accenture STandard tools to drive business outcomes (Operations Maturity (OM) 4.0 framework tools.
• Understand process for Business Continuity management, Risk management and Complianace
• Understand financials and process profitability and Use this knowledge to optimize business value

Team Management

• Clearly communicate team goals and deliverables and keep team updated on project espectations
• Clearly define action plans and follow through on issues discussed in team huddles and one on one connects
• Monitors team performance, including throuput and quality to ensure services are within budget and as per the client contract
• Maintain team capacity to manage daily volume of tasks and keep attrition levels in line with center targets
• Hold regular meaningful conversations with team members to discuss performance, feedback, training needs and career discussions
• Connect with the team and know each oone at a personal level
• Create action plans to increase team's engagement (to motivate, develop and recognize)
• Groom team members for succession planning

CLIENT DELIGHT

• Maintain client relationships interface through regular connects and emails; adapting to client behaviors and style
• Flags risks to clients and Accenture stakeholders and propose action plans where needed
• Understand scope and terms of clients' contract

CONTENT EXPERTISE

• Uses knowledge and industry and domain knowledge to drive greater client results
• Identifies improvement opportunities to optimize processes, decrease costs and increase client value
• Good story teller, uses data analysis from the team to enhance client journey, value and story