Jake Benson Marasigan
Team Leader - Accenture Inc.
Mandaluyong CIty,00
Summary
- Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
- Talented Team Leader offering 5-year background with progressive advancement in supportive/democratic management. Focused on driving employee performance, achieving team goals and delivering consistent, on-time project completion. Strong builder of team vision to meet benchmarks in quality and production.
- Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
Accenture Inc.
Mandaluyong
2016.06 - Current
Operational Rigour
- Understand project expectations and prioritize goals as needed
- Develop project plant outlining key deliverables including tasks oweners and potential risks
- Identify and mitigate risks, manage escalations and ask for help for effective problem resolution
- Understand and use Accenture STandard tools to drive business outcomes (Operations Maturity (OM) 4.0 framework tools.
- Understand process for Business Continuity management, Risk management and Complianace
- Understand financials and process profitability and Use this knowledge to optimize business value
Team Management
- Clearly communicate team goals and deliverables and keep team updated on project espectations
- Clearly define action plans and follow through on issues discussed in team huddles and one on one connects
- Monitors team performance, including throuput and quality to ensure services are within budget and as per the client contract
- Maintain team capacity to manage daily volume of tasks and keep attrition levels in line with center targets
- Hold regular meaningful conversations with team members to discuss performance, feedback, training needs and career discussions
- Connect with the team and know each oone at a personal level
- Create action plans to increase team's engagement (to motivate, develop and recognize)
- Groom team members for succession planning
CLIENT DELIGHT
- Maintain client relationships interface through regular connects and emails; adapting to client behaviors and style
- Flags risks to clients and Accenture stakeholders and propose action plans where needed
- Understand scope and terms of clients' contract
CONTENT EXPERTISE
- Uses knowledge and industry and domain knowledge to drive greater client results
- Identifies improvement opportunities to optimize processes, decrease costs and increase client value
- Good story teller, uses data analysis from the team to enhance client journey, value and story
Education
Bachelor of Science - Business Administration And Management
2004.06 - 2008.06
Skills
Client Service
Key performance indicators
Performance improvement
MS Office / Google suite
Collaboration
Analytical skills
Organization and Time management
Teambuilding
Accomplishments
2019 A-List Awardee (Best People)
- This award recognizes the Top 10% of the people in Accenture's Philippines business and is issued once in a year.
Collaborated with team of 10 members in the development of Flashstation
- A tool used to review contents which replace the old tool that is dependent on macbook. Saved millions of dollars to clients.
- Supervised team of 30 staff members as a key role replacement for my Operations Manager.
Timeline
Team Leader - Accenture Inc.
2016.06 - Current
Polytechnic University of The Philippines - Bachelor of Science, Business Administration And Management
2004.06 - 2008.06