JAKE ANDREW P. INOC
Consolacion
Summary
- Developed valuable skills in high-paced, customer-focused environment, excelling in communication and conflict resolution. Skilled at managing accounts and resolving delinquent payments, demonstrating strong analytical and problem-solving abilities. Seeking to transition into new field, leveraging these transferable skills for impactful results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Collections Representative
Synchrony Global Services Philippines INC.
07.2023 - Current
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
Customer Service Specialist
CONCENTRIX
05.2022 - 03.2023
- Retail Bank
- Business Bank
- Technical Support
- Dispute-fraud Specialist
- Financial Analyst
- Back Office Email
- Managed high call volume while maintaining a courteous and professional demeanor.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
Bachelor of Arts - English-Language
Cebu Normal University
Osmeña Blvd, Cebu City, 6000 Cebu01.2022
Secondary - Humanities and Social Sciences (HUMMS)
University of Cebu Lapu-Lapu And Mandaue
Mandaue City, Cebu01.2018
Skills
- Ability to work in a fast team environment
- Attention to detail
- Multi-tasking
- Excellent communications skills
- Creative (Traditional and Digital Media)
- Ability to work well with less supervision
- Good leadership skills
- Active listening skills
- Interpersonal skills
- Problem solver
- Team player
- Goal oriented
- Team collaboration
Personal Information
- Age: 23
- Place of Birth: Consolacion
- Place of Birth: Cebu
- Father's Name: Danilo Inoc SR.
- Mother's Name: Felipa Inoc
- Date of Birth: 11/24/99
- Marital Status: Single
- Religion: Catholic
Certification
Ms. Kyra Meg Alvarico
09955623708
Unit Manager Concentrix Cebu
Mr. Garmel Hayawon
09682166541
Trainer Concentrix Cebu
Ms . Ma. Annabelle Wagas
09663989023
Unit Manager Concentrix Cebu
Mr . JOHN RHEY TAGOPA
09569723736
Portfolio Control Manger Synchrony Global Services INC.
Ms. Kristine Lei Espiritu
09491562906
Portfolio Control Manger Synchrony Global Services INC.
I hereby certify that the above information's are true and correct to the best of my knowledge.
Timeline
Collections Representative
Synchrony Global Services Philippines INC.
07.2023 - Current
Customer Service Specialist
CONCENTRIX
05.2022 - 03.2023
Bachelor of Arts - English-Language
Cebu Normal University
Secondary - Humanities and Social Sciences (HUMMS)
University of Cebu Lapu-Lapu And Mandaue
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