JAKE AMBAS
Cebu City
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Engineer
Accenture
06.2023 - Current
- I am part of the SIEM and SOAR build team, creating and fine tuning use cases and playbooks in Google Chronicle SOAR and SIEM for detecting alerts from different sources.
- Leading the team in integrating applications/API's to the SIEM and SOAR
- Assist in the onboarding of logs from different sources like network devices, Domain Controllers, databases, Windows and Linux servers, Sentinel One and DeepInstinct.
- Assist in investigating logs and security issues and threat hunting.
- Assist in troubleshooting in the Syslog collector (NXlog).
- Developed comprehensive security policies and procedures for the organization, resulting in improved protection against potential threats.
Cloud Support Engineer
Accenture
11.2022 - 06.2023
- Office 365 administration (SharePoint, OneDrive, Teams, Exchange)
- Provide technical expertise to customers for them to reach their business goal
- Troubleshoot any Office 365 related products and services (SAAS) on-prem and on cloud
- (Modern Support)
- Help clients/administrators in managing their tenant (creating users, assigning licenses, creating email)
- Support in Azure configuration (AD connect)
- Help clients in configuring security controls in Azure like conditional access, PIM, RBAC, JIT, MFA
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues
- Providing expertise to clients about Azure licensing they need to meet business their business goals
- Troubleshoot Azure related issues like billing, AD joined machine issue, AD roles and access.
Help Desk Analyst Tier 1
Radiant Logistic
05.2021 - 10.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Managed customers' expectations of support and technology functionality in order to provide positive user experience
- Provided basic end-user troubleshooting and desktop support
- Manage engine / Active Directory / User account creation
- Network troubleshooting / applications troubleshooting
IT Help Desk Technician
Optum Global Solutions
02.2018 - 05.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Performed tests of functionality, security, and performance of different workstations and devices
- Configured hardware, devices, and software to set up work stations for employees
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Installed, modified, and repaired software and hardware to resolve technical issues.
IT Service Desk Analyst
Tech Mahindra
08.2017 - 02.2018
- Troubleshoot login issues (password reset, Smartcard unlock, reset pin)
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Managed high levels of call flow and responded to customer technical support needs
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Used ticketing systems to manage and process support actions and requests
- Documented support interactions for future reference.
Technical Support Specialist
IONOS
06.2011 - 06.2017
- Website Designing and troubleshooting (WordPress, Joomla, Drupal)
- Email troubleshooting and configuration
- Computer software/hardware troubleshooting
- Basic programming CSS, HTML, PHP
- Domain troubleshooting (register, DNS, MX record)
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Associate in computer technology - Computer and Information Sciences
Asian College of Technology
10.2008
Skills
- SIEM Provider Management
- Developing Security Plans
- Data Security
- System Enhancement
- Application Security Knowledge
- Linux and powershell
- Microsoft 365 administration
- Windows Desktop support
Certification
- 11/19/23, CompTia Security +
- 10/01/22, Microsoft Certified: Azure Fundamentals (AZ-900)
- 03/01/23, Microsoft Office 365 Certified: Fundamentals (MS-900)
- 03/01/23, Microsoft 365 Certified: Security Administrator Associate
- 04/01/23, Certified in Cybersecurity (CC)
- 05/01/23, Microsoft Certified: Cybersecurity Architect Expert
- 10/19/23, Zscaler Zero Trust Architect (ZTCA)
- 07/16/23, Fortinet 1, 2 and 3
Timeline
Security Engineer
Accenture
06.2023 - Current
Cloud Support Engineer
Accenture
11.2022 - 06.2023
Help Desk Analyst Tier 1
Radiant Logistic
05.2021 - 10.2022
IT Help Desk Technician
Optum Global Solutions
02.2018 - 05.2021
IT Service Desk Analyst
Tech Mahindra
08.2017 - 02.2018
Technical Support Specialist
IONOS
06.2011 - 06.2017
Associate in computer technology - Computer and Information Sciences
Asian College of Technology
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