Jakan Baniaga
Process Associate/ Customer Service Support
Napico, Manggahan, PASIG
Summary
Dedicated Process Associate and Customer Service Support with Five Years Of Experience. Kin to details for every Customers Complaints, Inquiries for Better Resolution Report. Handling different task in order to deliver quality outcome for our customers satisfaction. Has been part of Compliance Team as well, reviewing customers data and qualifications for insurance. Detailed processing of orders and email complaints.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Data Analyst
Accenture
Mandaluyong City
06.2018 - 02.2020
- (Cigna)‑Creating Benefit Summaries(BenSum) for customers
- Proving insurance coverage and exceptions.‑Has been trained as
- Automated Eligibility(AE), adding and deleting customer's dependents and eligibility for their account.‑Got selected to be part of Cigna International under Compliance Team
- Securing customers account, validating customers requirements for eligibility
- Updating account and dependents coverage.
Customer Service Support/ Process Associate
TATA Consultancy Services
Taguig
02.2020 - Current
- Placing customers order
- Has been trained to multiple Line of Business
- Order Placement and Order Status ETA
- Creating orders and providing customers resolution report of orders
- Doing outbound calls if necessary to customers, vendors and warehouse to resolve the inquiry.
- Kin to details in every orders to avoid complaints and returns.
Education
Bachelor Of Theology - Public Speaking
Asian Christian University
Bugallon, Pangasinan 06.2013 - 07.2017
Skills
Excel File literateundefined
Timeline
Customer Service Support/ Process Associate
TATA Consultancy Services
02.2020 - Current
Data Analyst
Accenture
06.2018 - 02.2020
Bachelor Of Theology - Public Speaking
Asian Christian University
06.2013 - 07.2017
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