Liberato Jr De Guzman
Information Technology
Taboc Angat
Summary
To obtain a position in a company or group that could use my skills and I will bring my unique visioning ability to your company specifically that deals with computer programs, analyzing data, troubleshooting hardware or software, and completing tasks.
Experienced IT Technical Support with strong technical skills. Proactive problem solving and ability to explain complex issues simplistically. Analytical thinker with prioritization capabilities. Dependable and experienced professional committed to fixing and machines and systems. Advanced technical knowledge and skills. Friendly and hardworking colleague.
Overview
6
6
years of professional experience
7
7
Certifications
Work History
IT Support Engineer
247.ai
8 2021 - Current
- Diagnosed and resolved complex network problems
- Delivered remote demonstrations and troubleshooting on customer's computers through Team Viewer
- Provided technical support on company applications and IT solutions through phone, live chat and email
- Reimaging Operating Systems and installation applications software
- Troubleshooting hardware and software issue
- Utilized ticket systems to track history of queries and resolve desktop issues, prioritizing urgent tasks
- Installed malware to protect software from virus and cyber threats, protecting delicate information
- Customize desktop applications to provide accessibility and simplify user needs
- Installed and preserved hardware and computer peripherals to store tangible components.
Data Analyst
TeleworkPH
04.2019 - 04.2020
- Analysed and tracked data to prepare forecasts and identify trends
- Meet the good quality of the work and the quota.
IT Technical Support Intern
Xaviery Computer Center
10.2018 - 12.2018
- Wrote and submitted job reports to inform management regarding status and developments
- Updated operating systems and computer software to enable compatibility with program
- Answered calls and emails to respond to user requests and assist with fixing problems, providing speedy solutions.
Education
Bachelor of Science - Information Technology
ACLC College
Baliuag, BulacanAssociate Degree - Associate Computer Technology
ACLC College
Baliuag, BulacanSkills
Team Viewer
Application support (VMWare, Citrix, Amazon Workspaces)
- IT system diagnosis
Remote Desktop Connection Support
Team Player
Auditing Service Requests
Software Installation
User credential management
System Administration
Ticket support system management
Incident Management
Hardware Configuration
Performance Testing
Desktop Deployment
Certification
Y4IT 2017 Certificate of Participation
Timeline
Data Analyst
TeleworkPH
04.2019 - 04.2020
IT Technical Support Intern
Xaviery Computer Center
10.2018 - 12.2018
IT Support Engineer
247.ai
8 2021 - Current
Bachelor of Science - Information Technology
ACLC College
Associate Degree - Associate Computer Technology
ACLC College
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