Cooking
Jaisy Victoria O Ong
mandaluyong city
Summary
Ambitious professional seeking to leverage potential in a dynamic organization, contributing to growth and success. Eager to launch a career while developing a robust skill set in a collaborative environment. Committed to delivering results and driving organizational objectives forward.
Overview
1
1
Language
5
5
Certifications
6
6
years of professional experience
Work History
Customer Service Representative
GICF
09.2023 - 01.2024
- Managed incoming calls for healthcare account approvals, ensuring compliance and customer satisfaction
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximized customer satisfaction by resolving service issues promptly
Customer Service Representative
Concentrix
06.2021 - 11.2022
- Managed customer inquiries via phone, chat, and email regarding hotel reservations, ensuring clear communication and satisfaction.
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximized customer satisfaction by resolving service issues promptly.
Customer Care Associate
Admerex Solution
08.2019 - 04.2021
- Managed financial accounts for credit card customers, ensuring accurate information and resolving inquiries through voice support.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Provided information on after-sales services for comprehensive support.
- Handled high-volume telephone calls to address and resolve customer queries.
Customer Service Representative
Inspiro
01.2018 - 05.2018
- Managed incoming calls for retail account approvals, ensuring compliance and customer satisfaction
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximized customer satisfaction by resolving service issues promptly.
Education
High School Diploma -
MPNAG
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Bachelor of Science - Hotel And Restaurant Management
Arellano University
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Vocational Course - Hotel And Restaurant Services
Technical Education And Skills Development Authority
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Time management
Call center experience
Customer relations
Critical thinking
Decision-making
Complaint handling
Microsoft Office Suite
Microsoft PowerPoint
Certification
Certificate of participation in culinary competition "chef's Express" In Arellano University was giv
Accomplishments
- Won in cooking competition for "Chef's Express" Conducted at Arellano University on August 25, 2015
- Appointed as Assistant team leader for hotel reservation account at Concentrix, from November 2021 To October 2022
- 2 times top performer Agent for financial account at SSG former known as Admerex Solutions INC. for the month of February 2020 and March 2020.
Interests
Writing stories
Crafting
Watching documentaries
Timeline
Customer Service Representative
GICF
09.2023 - 01.2024
Customer Service Representative
Concentrix
06.2021 - 11.2022
Customer Care Associate
Admerex Solution
08.2019 - 04.2021
Customer Service Representative
Inspiro
01.2018 - 05.2018
High School Diploma -
MPNAG
04.2001 -
Bachelor of Science - Hotel And Restaurant Management
Arellano University
04.2001 -
Vocational Course - Hotel And Restaurant Services
Technical Education And Skills Development Authority
04.2001 -