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Dynamic customer service professional with extensive experience at AT&T Call Center, excelling in complaint resolution and relationship building. Proven ability to enhance customer satisfaction through empathetic communication and effective problem-solving. Skilled in data entry and upselling, consistently contributing to sales growth and fostering loyalty among clients.
Knowledgeable and dedicated customer service professional with extensive experience in customer service and medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated professional with 10 years in retail and 12+ years in customer service. Adept at resolving complex customer issues and enhancing satisfaction through effective communication and teamwork. Committed to delivering timely, high-quality service while fostering positive relationships with customers.

20+ years of management and customer service experience in my employment background. My experience ranges from LPN (nursing) to Restaurant management. I have a proven background of coordinating successful performance plans for customer service agents and developing them into team leaders. Seeking a Supervisor role where there is room for growth and advancement within the company. Willing to relocate to: Oklahoma City, OK Authorized to work in the US for any employer

Special Education Paraprofessional knowledgeable in lesson planning and individualized learning strategies. Looking to bring further success to a school district through behavior management and student engagement. Accomplished Special Education Paraprofessional offering more than 2 years aiding instructors in the classroom and promoting individualized learning techniques. Skilled at monitoring and correcting student behaviors during lunch periods. Always looking for ways to help such as opening containers and mopping up spills. Successful at keeping lunches moving smoothly and according to schedule. Experienced Lunch Monitor with good understanding of school lunch policies. Helps prepare food, stock cases and vending machines and assists teachers. Maintains positive group environment through good relationships with students. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Passionate Teaching Assistant offering 10+year background working with students at elementary and middle school levels. Skilled in assisting teachers with classroom functions, lesson planning and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.

Willing to relocate to: Universal City, CA - Converse, TX - Schertz, TX Authorized to work in the US for any employer

Jaisy Victoria O Ong

Summary

Overview

Work History

Customer Service Representative

Customer Service Representative

Customer Care Associate

Customer Service Representative

Education

Hotel and Restaurant Management - bachelors degree

hotel and Restaurant Services - vocational Course

Secondary - high school diploma

Skills

Activities

Languages

Timeline

Customer Service Representative

Customer Service Representative

Customer Care Associate

Customer Service Representative

Hotel and Restaurant Management - bachelors degree

hotel and Restaurant Services - vocational Course

Secondary - high school diploma

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