JAIRAH P. ESTALES
Talisay City
Summary
Motivated Virtual Assistant with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
Overview
9
9
years of professional experience
Work History
Sales Representative
Capital Gurus
02.2023 - 02.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with selling techniques.
- Expanded customer base through cold calling, answering inbound calls, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Exceeded sales targets through effective planning and goal setting.
Inside Sales Agent
KMG Realty
10.2020 - 09.2022
- Answering and handling emails.
- Utilized CRM software to manage leads efficiently, optimizing follow-up strategies for maximum conversion rates.
- Handling Buyer and Seller leads(Assigning to Seller/Buyer agents).
- Transaction Coordinator(Handling and checking offers/handling offers).
- Updating CRM, sheets and system for lead information.
- Generated new business opportunities by researching potential clients and identifying their unique needs.
- Streamlined internal processes for improved efficiency, leading to a more organized work environment.
- Maintained detailed records of client interactions, ensuring relevant information was easily accessible for future reference.
- Provided exceptional customer service, resulting in numerous referrals from satisfied clients.
Telesales Agent
Dyninno Philippines
09.2018 - 02.2020
- Closed sales in a daily basis.
- Conducted thorough follow-ups with potential clients to maintain engagement levels, resulting in increased conversion rates from lead to sale.
- Streamlined the sales process by utilizing CRM software to effectively manage contacts, track progress, and report results.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily cold calling and outreach to build sales pipeline.
- Demonstrated adaptability in adjusting sales tactics according to changes in market trends or shifts in target demographics.
- Managed time efficiently during work hours, prioritizing tasks that directly contributed to achieving sales objectives.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
Customer Service Representative
Convergys Inc
03.2016 - 08.2018
- Answered on average 100 - 150 customer calls per day and provided first call resolution to client inquiries on technical issues by using active listening skills and thorough knowledge of company products/service
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Was awarded as top agent for 2 months.
Education
No Degree - Business Administration
Colegio De San Agustin
Bacolod City, Negros Occidental01.2011
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Sales closing
- Product and service sales
- Cold calling
- Lead prospecting
- CRM proficiency
Relevant Training
- Inside Sales Agent - training knowledge
- Inside Sales 101 for different lead types, Objection Handling, Scripting, & Pre-qualification
- Buyer and seller real estate practices including documentation per transaction type.
- Acquisition and liquidation of Bank Owned property
- Bank qualifications/approval for Short Sale; REO property
- Internet Marketing forms, lead sources, Lead Generation & CRM or database entry
- Common Lead Management systems including Boomtown, E Edge, and Kunversion
Value Statement
I’ve been in the BPO industry for almost 7 years. Started as a Customer Service and transition to Sales for 2 years and counting. With those years, I’ve equipped myself with set of skills that made me an effective Salesperson. I’m highly motivated and attention to detail. I always meet and exceed expectations.
Timeline
Sales Representative
Capital Gurus
02.2023 - 02.2025
Inside Sales Agent
KMG Realty
10.2020 - 09.2022
Telesales Agent
Dyninno Philippines
09.2018 - 02.2020
Customer Service Representative
Convergys Inc
03.2016 - 08.2018
No Degree - Business Administration
Colegio De San Agustin
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