Summary
Overview
Work History
Education
Skills
Timeline
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JAIME LUIS R. BAVIERA

JAIME LUIS R. BAVIERA

Customer Support (Product Support Specialist)
Cainta

Summary

Technology-inclined professional, possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing software support to users and developing and implementing technical solutions. Always ready to help the team achieve company goals.

Overview

7
7
years of professional experience

Work History

Intern

PLDT
05.2017 - 07.2017
  • Conducted competitive analysis on the vendors in the UC&C, & UCaaS at PLDT Enterprise in Makati City.
  • Created training manuals/handouts for employees.
  • In addition, I helped in organizing classes and exams at Tech Train division in Mandaluyong City.

Customer Support Specialist

Boldr
02.2020 - 10.2021
  • Maintained thorough knowledge on product/platform to provide accurate information and expert advice to clients.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Participated in meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Able to attain ticket quota for clients.

Product Support Specialist in Customer Support

Boldr
10.2021 - Current
  • Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
  • Able to help identify over 200 bugs in client's platform.
  • Maintained tracking of active and fixed problems in client's platform.
  • Supported clients during critical incidents (like site-wide outages), demonstrating calm and reassuring demeanor under pressure while working towards a swift resolution.
  • Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
  • Maintained transparency with Boldr team and client about trending bugs, and fixed bugs in client's platform.
  • Generated reports to track potential new bugs and analyze trending bugs.
  • Conducted comprehensive training sessions for new internal staff in regards to handling customers and how to identify problems within client's platform.
  • Peer Recognition Award for Q4 2021 and Q1 2022

Education

Bachelor of Science - Business Administration

University of Asia & The Pacific
Pasig, Metro Manila, Philippines
04.2001 -

Skills

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Timeline

Product Support Specialist in Customer Support

Boldr
10.2021 - Current

Customer Support Specialist

Boldr
02.2020 - 10.2021

Intern

PLDT
05.2017 - 07.2017

Bachelor of Science - Business Administration

University of Asia & The Pacific
04.2001 -
JAIME LUIS R. BAVIERACustomer Support (Product Support Specialist)