Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Timeline
Generic

Jaed Brondo

Customer Service Representative
Quezon City, Metro Manila

Summary

Dynamic customer service professional with a proven track record at Conduent Business Services, excelling in problem-solving and active listening. Recognized for enhancing customer loyalty and satisfaction through effective communication and product knowledge. Adept in food safety and laboratory skills, contributing to team success and operational efficiency.

Overview

12
12
years of professional experience
3
3
Certifications

Work History

Customer Service Representative

Conduent Business Services Philippines
02.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Research and Development Assistant

Jollibee Foods Corporation
09.2018 - 02.2019
  • Collaborated with external institutions like universities or research organizations enhancing knowledge-sharing practices.
  • Increased accuracy in experimental results through rigorous attention to detail in data collection and analysis.
  • Ensured compliance with safety regulations within the lab environment through routine inspections and adherence to guidelines.
  • Assisted in the development of new products by conducting laboratory experiments and analyzing data.
  • Assisted resident chefs and food technologists in testing some upcoming products with the company.

Assistant Kitchen Staff Member

Gringo (Barin Employment Services
05.2017 - 10.2017
  • Improved kitchen efficiency by assisting with food preparation and maintaining a clean workspace.
  • Collaborated with front-of-house staff to address any customer concerns or issues regarding menu items or dietary restrictions.
  • Reduced food waste by properly storing perishable items and ensuring proper rotation of stock.
  • Assisted chefs with garnishing plates before being sent out for presentation, ensuring a visually appealing final product.

Assistant Kitchen Staff Member

Gringo (EMB Job Contracting Services
12.2016 - 05.2017
  • Improved kitchen efficiency by assisting with food preparation and maintaining a clean workspace.
  • Collaborated with front-of-house staff to address any customer concerns or issues regarding menu items or dietary restrictions.
  • Reduced food waste by properly storing perishable items and ensuring proper rotation of stock.
  • Assisted chefs with garnishing plates before being sent out for presentation, ensuring a visually appealing final product.

Kitchen Crew Member

Jollibee Zabarte (Grand Oasis Selections)
07.2014 - 12.2014
  • Collaborated with front-of-house staff to ensure seamless coordination between kitchen and dining areas, enhancing the overall customer experience.
  • Assisted in training new staff members on kitchen procedures, contributing to a more cohesive team dynamic.
  • Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.

Service Crew Member

Jollibee Fairview Terraces (Nazros Corp)
01.2014 - 06.2014
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

No Degree -

Manuel L. Quezon University
Quiapo District, Metro Manila, Philippines
04.2001 -

High School Diploma -

Lagro High School
Lagro, Quezon City
04.2001 -

No Degree -

Yvette Christian Academy
Quezon City, Metro Manila, Philippines
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Food safety

Safe food handling

Reliability and punctuality

Physical stamina and endurance

Laboratory skills

Research methodologies

Scientific communication

Accomplishments

Consistent Purple Gem Awardee

October and November 2022

Certification

Contact Center Services

Hobbies

Playing online games and console games.

Timeline

CTRL+BIZ: REBOOT NOW! GROW Online

05-2025

Customer Service Representative

Conduent Business Services Philippines
02.2022 - Current

CTRL+BIZ: REBOOT NOW! Go Online

04-2021

Contact Center Services

10-2020

Research and Development Assistant

Jollibee Foods Corporation
09.2018 - 02.2019

Assistant Kitchen Staff Member

Gringo (Barin Employment Services
05.2017 - 10.2017

Assistant Kitchen Staff Member

Gringo (EMB Job Contracting Services
12.2016 - 05.2017

Kitchen Crew Member

Jollibee Zabarte (Grand Oasis Selections)
07.2014 - 12.2014

Service Crew Member

Jollibee Fairview Terraces (Nazros Corp)
01.2014 - 06.2014

No Degree -

Manuel L. Quezon University
04.2001 -

High School Diploma -

Lagro High School
04.2001 -

No Degree -

Yvette Christian Academy
04.2001 -

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Jaed BrondoCustomer Service Representative