Summary
Overview
Work History
Education
Skills
Timeline
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Jae Yim

Jae Yim

Taguig, Metro Manila,00

Summary

A connoisseur of systems, strategies, and scalable solutions, with a focus on operations management and strategic planning. Possessing a strong technical background and excellent client relations skills, I have consistently driven growth and efficiency improvements. Known for adaptability and critical thinking, I excel in managing cross-functional teams and optimizing processes for increased productivity. With a proven track record of implementing strategic plans and fostering collaboration, I am dedicated to achieving organizational goals.

Overview

11
11
years of professional experience

Work History

Chief Operating Officer & Head Project Manager

Clarity Integrated Solutions
03.2024 - Current
  • Designed and implemented streamlined systems to optimize onboarding and daily operations, improving overall efficiency and productivity within the company.
  • Developed and maintained a basic website for the company to establish an online presence and facilitate client engagement.
  • Created and implemented comprehensive standard operating procedures (SOPs) to ensure consistency, clarity, and smooth workflow across all departments.
  • Worked closely with the CEO to execute sales and closing calls to secure potential clients and expand the business.
  • Spearheaded process improvements to align the company's operational capacity with its growth targets, ensuring sustainable scalability.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.

Founder

Glotek, LLC
08.2018 - Current
  • Established and grew a successful e-commerce business, managing all aspects from product research and sourcing to website development and customer support.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Spearheaded product and market analysis to ensure competitive positioning and meet customer demands.
  • Developed and executed marketing strategies that drove brand awareness and increased sales, resulting in $20,000 monthly revenue within 3 months.
  • Handled all customer inquiries, ensuring exceptional customer service and retention while maintaining accurate data entry for business operations.
  • Implemented internal systems to optimize workflow, boost productivity, and drive sustainable growth for the company.

Growth Specialist

TRM Digital
01.2020 - 06.2020
  • Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
  • Streamlined company operations by identifying areas of inefficiency and proposing actionable solutions.
  • Researched and identified new solutions to enhance the team’s workflow, implementing systems that boosted productivity, streamlined operations, reduces costs and increased operational efficiency.
  • Collaborated with the sales team and the CEO to conduct sales calls and secure new client appointments, primarily for U.S.-based businesses.
  • Played a key role in improving the overall structure of the company’s internal processes, enhancing both team collaboration and service delivery.

Project Planning and Scheduling Assistant

Glotec Engineering Ltd.
06.2018 - 09.2018
  • Assisted with the creation and editing of weekly and monthly timelines, spreadsheets, diagrams and graphs to plan and predict project goals, progress, as well as project bottlenecks.
  • Helped plan and schedule daily and weekly tasks and activities while also using present production rate to predict future goals.
  • Assisted the project manager with extra tasks; filed, edited and revised contract changes.
  • Streamlined scheduling processes by implementing efficient organizational tools and techniques.
  • Met tight deadlines under pressure, adapting quickly to changes in priorities or last-minute requests from executives.

Account Manager

Levl Media
02.2018 - 06.2018
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Sales Representative

Levl Media
01.2018 - 02.2018
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Data Entry

Glotec Engineering Ltd.
11.2014 - 01.2015
  • Performed shipping and procurement data entry and completed proper paperwork.
  • Streamlined data entry processes for increased efficiency and productivity.
  • Improved return processing times with meticulous data entry and attention to detail.
  • Supported accurate data entry for various projects, ensuring timely completion of tasks.
  • Managed high-volume data entry tasks, ensuring timely completion without sacrificing quality.

Marketing Intern

Unilever PLC
05.2013 - 07.2013
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Researched competitor trends and interpreted findings to report conclusions to supervisors.
  • Conducted market research to identify target audiences and optimize marketing efforts.
  • Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
  • Facilitated collection and analysis of customer feedback to guide improvements in marketing strategies.
  • Participated in training sessions on digital marketing tools, increasing efficiency of online campaigns.

Education

Bachelor of Science - Economics, Communications And Cultural Studies

University of New Mexico
Albuquerque, New Mexico, United States
05-2018

Bachelor of Science - Global Business

University of Redlands
California, United States
05-2017

High School Diploma -

International School of Manila
Taguig, Metro Manila, Philippines
05-2013

Skills

  • Operations Management
  • Strategic Planning
  • Research & Development
  • Systems & Process Development/Optimization
  • Client Relations & Solutions Implementation
  • Data Analysis
  • Digital Marketing
  • Conflict Resolution
  • Communication & Networking
  • Adaptability & Resilience
  • Problem Solving & Critical Thinking
  • Fast Learner & Growth Oriented

Timeline

Chief Operating Officer & Head Project Manager

Clarity Integrated Solutions
03.2024 - Current

Growth Specialist

TRM Digital
01.2020 - 06.2020

Founder

Glotek, LLC
08.2018 - Current

Project Planning and Scheduling Assistant

Glotec Engineering Ltd.
06.2018 - 09.2018

Account Manager

Levl Media
02.2018 - 06.2018

Sales Representative

Levl Media
01.2018 - 02.2018

Data Entry

Glotec Engineering Ltd.
11.2014 - 01.2015

Marketing Intern

Unilever PLC
05.2013 - 07.2013

Bachelor of Science - Economics, Communications And Cultural Studies

University of New Mexico

Bachelor of Science - Global Business

University of Redlands

High School Diploma -

International School of Manila

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Jae Yim