Jae Yim
Taguig, Metro Manila,00
Summary
A connoisseur of systems, strategies, and scalable solutions, with a focus on operations management and strategic planning. Possessing a strong technical background and excellent client relations skills, I have consistently driven growth and efficiency improvements. Known for adaptability and critical thinking, I excel in managing cross-functional teams and optimizing processes for increased productivity. With a proven track record of implementing strategic plans and fostering collaboration, I am dedicated to achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Chief Operating Officer & Head Project Manager
Clarity Integrated Solutions
Manila, Metro Manila, Philippines
03.2024 - Current
- Designed and implemented streamlined systems to optimize onboarding and daily operations, improving overall efficiency and productivity within the company.
- Developed and maintained a basic website for the company to establish an online presence and facilitate client engagement.
- Created and implemented comprehensive standard operating procedures (SOPs) to ensure consistency, clarity, and smooth workflow across all departments.
- Worked closely with the CEO to execute sales and closing calls to secure potential clients and expand the business.
- Spearheaded process improvements to align the company's operational capacity with its growth targets, ensuring sustainable scalability.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Founder
Glotek, LLC
New Jersey, United States
08.2018 - Current
- Established and grew a successful e-commerce business, managing all aspects from product research and sourcing to website development and customer support.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Established a successful business by identifying market needs and developing innovative solutions.
- Spearheaded product and market analysis to ensure competitive positioning and meet customer demands.
- Developed and executed marketing strategies that drove brand awareness and increased sales, resulting in $20,000 monthly revenue within 3 months.
- Handled all customer inquiries, ensuring exceptional customer service and retention while maintaining accurate data entry for business operations.
- Implemented internal systems to optimize workflow, boost productivity, and drive sustainable growth for the company.
Growth Specialist
TRM Digital
New Jersey, United States (Remote)
01.2020 - 06.2020
- Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
- Streamlined company operations by identifying areas of inefficiency and proposing actionable solutions.
- Researched and identified new solutions to enhance the team’s workflow, implementing systems that boosted productivity, streamlined operations, reduces costs and increased operational efficiency.
- Collaborated with the sales team and the CEO to conduct sales calls and secure new client appointments, primarily for U.S.-based businesses.
- Played a key role in improving the overall structure of the company’s internal processes, enhancing both team collaboration and service delivery.
Project Planning and Scheduling Assistant
Glotec Engineering Ltd.
Tema, Ghana
06.2018 - 09.2018
- Assisted with the creation and editing of weekly and monthly timelines, spreadsheets, diagrams and graphs to plan and predict project goals, progress, as well as project bottlenecks.
- Helped plan and schedule daily and weekly tasks and activities while also using present production rate to predict future goals.
- Assisted the project manager with extra tasks; filed, edited and revised contract changes.
- Streamlined scheduling processes by implementing efficient organizational tools and techniques.
- Met tight deadlines under pressure, adapting quickly to changes in priorities or last-minute requests from executives.
Account Manager
Levl Media
New Mexico, United States
02.2018 - 06.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Sales Representative
Levl Media
New Mexico, United States
01.2018 - 02.2018
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Data Entry
Glotec Engineering Ltd.
Seoul, Korea
11.2014 - 01.2015
- Performed shipping and procurement data entry and completed proper paperwork.
- Streamlined data entry processes for increased efficiency and productivity.
- Improved return processing times with meticulous data entry and attention to detail.
- Supported accurate data entry for various projects, ensuring timely completion of tasks.
- Managed high-volume data entry tasks, ensuring timely completion without sacrificing quality.
Marketing Intern
Unilever PLC
Manila, Metro Manila, Philippines
05.2013 - 07.2013
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Facilitated collection and analysis of customer feedback to guide improvements in marketing strategies.
- Participated in training sessions on digital marketing tools, increasing efficiency of online campaigns.
Education
Bachelor of Science - Economics, Communications And Cultural Studies
University of New Mexico
Albuquerque, New Mexico, United States05-2018
Bachelor of Science - Global Business
University of Redlands
California, United States05-2017
High School Diploma -
International School of Manila
Taguig, Metro Manila, Philippines05-2013
Skills
- Operations Management
- Strategic Planning
- Research & Development
- Systems & Process Development/Optimization
- Client Relations & Solutions Implementation
- Data Analysis
- Digital Marketing
- Conflict Resolution
- Communication & Networking
- Adaptability & Resilience
- Problem Solving & Critical Thinking
- Fast Learner & Growth Oriented
Timeline
Chief Operating Officer & Head Project Manager
Clarity Integrated Solutions
03.2024 - Current
Growth Specialist
TRM Digital
01.2020 - 06.2020
Founder
Glotek, LLC
08.2018 - Current
Project Planning and Scheduling Assistant
Glotec Engineering Ltd.
06.2018 - 09.2018
Account Manager
Levl Media
02.2018 - 06.2018
Sales Representative
Levl Media
01.2018 - 02.2018
Data Entry
Glotec Engineering Ltd.
11.2014 - 01.2015
Marketing Intern
Unilever PLC
05.2013 - 07.2013
Bachelor of Science - Economics, Communications And Cultural Studies
University of New Mexico
Bachelor of Science - Global Business
University of Redlands
High School Diploma -
International School of Manila