JADIEL G. LASTIMOSA
City of Naga
Summary
Dynamic IT professional with a strong foundation in technology and a commitment to continuous learning and adaptation to emerging trends. Expertise will be leveraged in a competitive environment that fosters organizational growth and employee development. Passionate about utilizing professional skills to contribute effectively while embracing opportunities for personal and career advancement. Dedicated to driving innovation and excellence within the tech industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Tech Support
iPloy, Staffing Solutions
12.2025 - Current
- As an IT Technical Support Specialist at Avenues Recovery Center, I managed employee accounts by creating, updating, and maintaining user records and access permissions across various systems. I assisted with account setup, password resets, user provisioning, and account-related inquiries while ensuring compliance with company security policies and procedures. I maintained accurate documentation, processed account requests, and collaborated with internal teams to resolve technical issues efficiently and deliver excellent customer support. Additionally, I was responsible for auditing the company's SharePoint environment, reviewing user access, permissions, and content organization to ensure compliance, security, and operational efficiency.
Casino Dealer
Nustar Hotel Resort & Casino
07.2025 - 09.2025
- As a Casino Dealer, I was responsible for managing live baccarat games in a professional casino environment while ensuring compliance with gaming regulations and company policies. My duties included dealing cards accurately, announcing game results, processing wagers and payouts, monitoring table activity for irregularities, and maintaining a high level of customer service. I interacted with players in a courteous and engaging manner, explained game rules when necessary, and ensured fair and efficient gameplay at all times. Strong attention to detail, cash-handling skills, mathematical accuracy, and the ability to remain composed under pressure were essential in delivering an enjoyable and secure gaming experience for guests.
Remote Technology Support
Accenture
08.2019 - 01.2025
- As a Service Desk Analyst/Remote Tech Support at Marriott Hotel In, I provided advanced technical support and troubleshooting for hardware, software, network, and application-related issues. I served as the escalation point for complex incidents that could not be resolved by Level 1 support, ensuring timely diagnosis and resolution while minimizing business disruption. My responsibilities included managing service tickets, performing root cause analysis, supporting user account administration, configuring and maintaining end-user devices, and collaborating with cross-functional IT teams to resolve technical problems. I maintained detailed documentation of incidents and solutions, adhered to service level agreements (SLAs), and delivered exceptional customer service by effectively communicating technical information to users of varying technical backgrounds.
Education
Cebu Technological University
City of Naga04-2019
Skills
- EMAIL, PHONE AND CHAT
- WINDOWS ADMINISTRATION
- MOBILE DEVICE MANAGEMENT
- AZURE ADMINISTRATION
- ACTIVE DIRECTORY MANAGEMENT
- ACCOUNT MANAGEMENT
- INCIDENT MANAGEMENT
- KNOWLEDGE MANAGEMENT
- EXCHANGE ADMINISTRATION
- OFFICE 365 ADMINISTRATION
- NETWORKING
- SERVER ADMINISTRATION
- SECURITY COMPLIANCE MANAGEMENT
- ENTRUST IDG ADMINISTRATION
- ITIL 4 TRAINED
- CUSTOMER SERVICE AND GUEST RELATIONS
- STRONG COMMUNICATION AND INTERPERSONAL SKILLS
- CASH HANDLING AND FINANCIAL TRANSACTION ACCURACY
- MENTAL MATHEMATICS AND QUICK CALCULATIONS
- ATTENTION TO DETAIL AND ACCURACY
- ABILITY TO WORK UNDER PRESSURE IN A FAST-PACED ENVIRONMENT
- CONFLICT RESOLUTION AND PROBLEM-SOLVING
- TIME MANAGEMENT AND MULTITASKING
- KNOWLEDGE OF GAMING RULES, PROCEDURES, AND COMPLIANCE REGULATIONS
- OBSERVATION AND MONITORING SKILLS
- PROFESSIONALISM AND INTEGRITY
- TEAM COLLABORATION AND COORDINATION
- ADAPTABILITY AND QUICK DECISION-MAKING
- MAINTAINING FOCUS AND CONCENTRATION FOR EXTENDED PERIODS
- HANDLING SENSITIVE SITUATIONS WITH TACT AND DISCRETION
Certification
EF SET WRITING
Timeline
IT Tech Support
iPloy, Staffing Solutions
12.2025 - Current
Casino Dealer
Nustar Hotel Resort & Casino
07.2025 - 09.2025
Remote Technology Support
Accenture
08.2019 - 01.2025
Cebu Technological University