Jadie Tongco
Call Center Representative
Antipolo City, Province Of Rizal
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
1
1
year of professional experience
Work History
Healthcare Customer Service Representative
SAGILITY
10.2023 - Current
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
High School Diploma -
AMA East Rizal Computer College
Rizal 04.2001 -
Skills
Transaction Processing
Timeline
Healthcare Customer Service Representative
SAGILITY
10.2023 - Current
High School Diploma -
AMA East Rizal Computer College
04.2001 -
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