Jade Nelsa Mercolino
Customer Service Representative
Zamboanga City
Summary
Detail-oriented and reliable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities contributes to team success and drives results. Known for adaptability and a proactive approach, ensuring tasks are completed efficiently and on time. Committed to fostering a collaborative work environment that encourages growth and achievement.
Overview
2
2
years of professional experience
Work History
VA – non voice
IWS Company
02.2024 - 04.2024
- VA – non voice, IWS Company (work from home) - February 2, 2024- April 15, 2024.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Merchandiser
GV Cosmetics
02.2023 - 08.2023
- Merchandiser – merchandiser of GV Cosmetics at KCC Mall Zamboanga. – February 20, 2023 – August 30, 2023.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
Customer Service Representative Telco, International Account
Iqor
11.2021 - 01.2023
- BPO – customer service representative Telco, International Account at Iqor (Iloilo Site) – November 5, 2021 – January 25, 2023.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Fernando A. Arlos Memorial School
Concepcion, IloiloJHS COMPLETER -
Tambaliza National High School
Concepcion, IloiloSHS COMPLETER -
Nicomedes R. Tubar Sr. National High School
Sandionisio, IloiloSkills
Effective listening abilities
PERSONAL INFORMATION
- Date of Birth: June 1, 2003
- Place of Birth: Makati City
- Age: 22
- Civil status: Single
- Sex: Female
- Religion: Roman Catholic
- Citizenship: Filipino
References
- Mob, Autajay, Company Trainer
- Phillip Glenn, Amodia, Company Team Leader
- Cindy, Montano, Company supervisor
Timeline
VA – non voice
IWS Company
02.2024 - 04.2024
Merchandiser
GV Cosmetics
02.2023 - 08.2023
Customer Service Representative Telco, International Account
Iqor
11.2021 - 01.2023
Fernando A. Arlos Memorial School
JHS COMPLETER -
Tambaliza National High School
SHS COMPLETER -
Nicomedes R. Tubar Sr. National High School
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