JADE MARIE P. SALTING
Makati City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Care Associate
Alorica Philippines
08.2023 - 02.2024
- Familiarizing yourself with and remaining up to date with changes in our plans
- Furnishing members and health care practitioners with details regarding members' benefits
- Granting pre-authorizations for medical treatment, if covered
- Advising members of outstanding co-payments
- Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager
- Obtain necessary patient information such as medical histories and insurance information and ensure that it is properly processed and recorded
- Process payments for services rendered and assist with the billing procedure.
Sales Account Executive
Evergreen Manufacturing Corporation
03.2022 - 06.2023
- Responsible for all aspects of account management, develop sales strategies, and utilize Salesforce to maintain pipelines
- Managing the entire sales cycle from finding a potential client to securing a deal
- Unearthing new sales opportunities through networking and turning them into long-term partnerships
- Establish, retain, and expand profitable B2B relationships
- Support end-to-end sales cycles, create sales proposals, conduct prospecting, and qualify leads.
Financial Customer Service
Hinduja Global Solutions
04.2021 - 09.2021
- Processing the payments and withdrawals of customers
- Handle all incoming calls for bank account related concerns
- Explaining and promoting certain financial features, benefits, and services of the products
- Handling customer complaints or handing them over to a supervisor
- Performing account maintenance tasks such as adding names or closing accounts.
Customer Service Representative
Amaysim
08.2019 - 01.2020
- To provide an excellent customer experience by making outbound calls in a timely manner
- Identify customers need, clarify information and research every issue
- Provide solutions or alternatives about Amaysim’s Energy with regards to electricity and gas
- Assist clients regarding electricity and gas meter bill queries
- Build a sustainable relationship and engage customers by taking an extra mile.
Logistic Planner
Advanced Health Media / IQVIA Philippines
07.2014 - 10.2018
- Plan and organize event for medical representatives for a pharmaceutical meeting (Pfizer, Novartis, GlaxoSmithKline, Sanofi, Amgen, Merck, Gilead, Bristol-Myers Squibb
- Call and book venue/restaurant for health care practitioners and health care representatives
- Plan menu, obtain contracts from venue, gather signed up sheets
- Obtain contracts from audio system company to be used in meetings
- Conducting financial audit after each meeting
- Managing inbound and outbound calls if needed.
Customer Service Representative
West Contact Services, Inc.
01.2012 - 06.2014
- Take incoming calls for guests interested in staying at the property
- Provide accommodation to fit the guest’s needs
- Suggesting different packages and amenities the facility offers
- Provide excellent customer experience by managing inbound and outbound contacts in a timely manner
- Establish personal connection and understand how to service the customer’s needs.
Customer Service Representative
Alorica Pacific Rim
06.2009 - 08.2011
- Attending passenger and establish itineraries and answer general questions regarding travel
- Answers general questions on booking reservations using mileage
- Responsible for assisting customers when ticketing for flights over the phone
- Doing reissue for flight irregularities such as: cancelled, delayed, connecting and direct flights
- Baggage concerns (international) that able to answer and resolve in a timely manner.
Education
Bachelor of Applied Science - Laboratory Technology
Technological University of The Philippines
01.2002
Skills
- CRM
- Amadeus
- Contract Negotiation
- Account Management
- B2B
- Problem Solving
- Adept with Microsoft Office
- Excellent verbal and written communication
- Product and service knowledge
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Care Associate
Alorica Philippines
08.2023 - 02.2024
Sales Account Executive
Evergreen Manufacturing Corporation
03.2022 - 06.2023
Financial Customer Service
Hinduja Global Solutions
04.2021 - 09.2021
Customer Service Representative
Amaysim
08.2019 - 01.2020
Logistic Planner
Advanced Health Media / IQVIA Philippines
07.2014 - 10.2018
Customer Service Representative
West Contact Services, Inc.
01.2012 - 06.2014
Customer Service Representative
Alorica Pacific Rim
06.2009 - 08.2011
Bachelor of Applied Science - Laboratory Technology
Technological University of The Philippines
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