Jade Jareb Agudo
Lead Verification Specialist
Iloilo City, Province Of Iloilo,ILI
Summary
Pragmatic Insurance Verification Specialist touting 2 years of expertise in benefits explanation and coverage tracking. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work History
Lead Verification Specialist
Trualliant Business Process Outsourcing
02.2022 - Current
- Determined appropriateness of payers to protect organization and minimize risk.
- Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Posted payments to accounts and maintained records.
Customer Service Representative
Trualliant Business Process Outsourcing
03.2023 - 09.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Computer Hardware Servicing
Technical Institute of Iloilo City
Bo. Obrero, Lapuz, Iloilo City 04.2010 - 07.2010
High School Diploma -
Buntatala National High School
Buntatala, Jaro, Iloilo City 06.2005 - 04.2008
Primary
Cubay Elementary School
Baranggay Cubay, Jaro, Iloilo City 07.1998 - 04.2004
Skills
Interpersonal Communication
Timeline
Customer Service Representative
Trualliant Business Process Outsourcing
03.2023 - 09.2023
Lead Verification Specialist
Trualliant Business Process Outsourcing
02.2022 - Current
Computer Hardware Servicing
Technical Institute of Iloilo City
04.2010 - 07.2010
High School Diploma -
Buntatala National High School
06.2005 - 04.2008
Primary
Cubay Elementary School
07.1998 - 04.2004
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