Jade Gabrielle Guiam
McAllen
Summary
Adept at customer service and cash handling, I significantly enhanced customer satisfaction and loyalty at De Dios Filipino Store by resolving complaints and providing exceptional service. My strong work ethic and empathy, coupled with proficiency in payment processing, drove positive feedback and repeat business, showcasing my ability to meet and exceed employer expectations.
Overview
1
1
year of professional experience
Work History
Cashier/Shelf Stocker
De Dios Filipino Store
08.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
Education
Currently A Student -
Achieve Early College High School
1601 N 27th St, McAllen, TX 78501, United States 04.2001 -
Skills
Customer Service
Cash Handling
Customer Assistance
Payment Processing
Product Recommendations
Work Ethic and Integrity
Patience and Empathy
Daily Reporting
Basic Math Competence
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Timeline
Cashier/Shelf Stocker
De Dios Filipino Store
08.2023 - Current
Currently A Student -
Achieve Early College High School
04.2001 -
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